Assistant General Manager

About the role

As an Assistant General Manager at Victra, the largest Verizon authorized retailer in the United States, you’ll lead a sales team and create outstanding customer experiences in one of our retail stores. You’ll drive sales targets, manage financials, oversee store merchandising, and foster an in-store environment that builds brand loyalty and customer satisfaction. This role is ideal for someone who thrives in a competitive, collaborative, and fun atmosphere while helping team members grow to their full potential.

Responsibilities

• Lead by example on the sales floor, demonstrating best practices in customer interactions.
• Coach and motivate team members through one-on-one mentoring to elevate performance.
• Set and communicate daily, weekly, and monthly sales goals for the team.
• Train and mentor staff to deliver an outstanding customer experience, managing customer flow and store traffic.
• Identify skill gaps in selling and implement development plans to meet and exceed sales metrics and quotas.
• Oversee store operations, including staffing needs, financial and sales reporting, cash handling, and compliance.
• Open trouble tickets with Facilities, Network, or IT to ensure store functionality and uptime.
• Monitor inventory, restock shelves, maintain device security, and ensure store cleanliness.
• Lead store merchandising and ensure planogram compliance according to company standards.
• Perform store opening and closing activities.
• Drive collective responsibility for achieving daily, weekly, and monthly store targets.
• Resolve customer issues and assist with transactions, especially when the General Manager is absent.

Requirements

• Background in customer service within retail, restaurant, or wireless industry (preferred).
• 1-2 years of experience in a customer service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods (e.g., November through December).
• At least 18 years of age and legally authorized to work in the United States.

Skills

• Thrives in a sales-driven environment and excels at motivating teams.
• Sets high personal and team goals and knows how to inspire others to achieve them.
• Open to new ideas and relates well to diverse groups of people.
• Attuned to team needs to ensure peak performance.
• Strong leadership presence on the sales floor.

Benefits

• Paid training.
• Premium health, dental, and vision insurance.
• Paid maternity leave.
• 401K match.
• Tuition reimbursement.
• 50% off Verizon service.
• VNation Disaster Relief program.
• Referral bonuses.
• Frequent contests and career advancement opportunities.

All benefits are subject to the terms and conditions of the plan document or insurance policy.

Pay

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $19.00 plus uncapped commission.

Training Requirements

• Complete a 4-day New Hire University (NHU) training program within 30 days of start date (may include overnight travel at company expense).
• Complete a 3-day General Manager University (SMU) training program within 30 days of finishing NHU (may include overnight travel at company expense).
• Complete various online and computer-based training throughout employment.

Physical Requirements

• Ability to lift up to ten pounds.
• Ability to stand for long periods of time.