Assistant General Manager

Location: The Brook, 567 Fulton St #19G, Brooklyn, NY 11201, USA

Pay

Salary range: $121,700–$152,100 annual base salary, plus eligibility for the annual incentive plan based on individual and company performance.

Benefits

• Employer contribution for individual and eligible dependents’ medical insurance
• Dental, vision, and life insurance
• Health Savings Account (HSA)
• Commuter spending accounts
• 401(k) plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee meal discounts
• Paid Time Off (PTO) accrued based on length of service
• Paid Sick Leave (PSL)
• Quarterly Wellness Days (extra paid time off)
• Bonus eligibility
• Opportunities for internal growth and promotion

About the role

The Assistant General Manager (AGM) supports the General Manager in overseeing daily restaurant operations, focusing on front-of-house execution, team leadership, financial performance, and guest satisfaction. The AGM leads and develops Service Manager and Assistant Service Manager teams while collaborating closely with the Bar Manager to ensure a consistent, high-quality brand experience.

Responsibilities

• Workforce Management: Validate FOH schedules for GM review and ensure compliance with labor standards. Submit people transactions (promotions, demotions, employment changes) in partnership with People + Culture. Coach and document corrective actions and performance development for FOH managers and hourly team members. Lead training and development of Service and Assistant Service Managers to build a strong leadership pipeline.
• Recruiting: Conduct interviews and make final hiring decisions for non-exempt BOH staff; assist with hiring for managerial roles.
• Systems: Ensure completion and accuracy of FOH operational tasks (opening/closing checklists, service audits) and guest service standards on operational platforms.
• Communication: Teach, coach, and maintain brand standards while ensuring the team is updated on new rollouts, promotions, and changes. Reinforce brand standards with all FOH staff and leadership. Ensure timely communication of promotions, menu rollouts, service initiatives, and operational changes. Partner with the Bar Manager for consistent messaging across guest-facing departments.
• Restaurant Planning: Collaborate with the GM to develop FOH staffing plans and succession strategies. Assist in implementing strategies to drive key guest metrics (e.g., hospitality scores, table turn times) and operational KPIs. Lead FOH operational meetings and support manager development through clear, action-oriented communication.
• Guest Experience: Train and coach FOH team members to uphold service excellence standards, food safety protocols, and compliance with health department and brand requirements. Review guest feedback reports and collaborate with FOH leaders to develop corrective action plans. Maintain cleanliness and appearance in all FOH areas.
• Technical Skills: Ensure FOH teams are certified and up to date with required service and safety training. Validate that all FOH employees are trained and proficient in key areas (service steps, POS systems, guest recovery techniques).

Requirements

• High school diploma or equivalent
• Ability to travel to California for training (approximately 3 months)
• 2+ years of restaurant management experience in casual or upscale casual dining
• Strong financial acumen
• High-level understanding of full-service dining operations
• Physical demands:
  • Sitting: minimal
  • Standing: up to 3 hours
  • Lifting: up to 50 lbs
  • Temperature exposure: ranges from refrigeration to hot line temps

Preferred Qualifications

• Bachelor’s degree or equivalent in Business, Hospitality, or related field