Assistant Front Office Manager | Relocation Assistance & Great Benefits!

About the role

The Assistant Front Office Manager supports the daily operations of the Front Office department at Thompson Dallas, part of Hyatt, located in the heart of downtown Dallas. This role involves leading by example, ensuring exceptional guest service, collaborating with various hotel departments, and fostering a culture of hospitality, accountability, and teamwork.

Responsibilities

• Supports daily management and operation of the Front Office department.
• Conducts daily shift briefings and communicates important operational information to Front Desk, Guest Services, and other hotel departments.
• Collaborates with Reservations, Housekeeping, Engineering, Security, and Food & Beverage teams to ensure a seamless guest experience from arrival through departure.
• Maintains expert knowledge of hotel services, amenities, room types, rates, promotions, local attractions, and daily operational activity.
• Supports departmental initiatives including upselling programs, World of Hyatt enrollment, guest engagement efforts, and service enhancement programs.
• Ensures Front Desk and Guest Services associates complete all required shift responsibilities and operational checklists.
• Maintains compliance with hotel policies and procedures including cash handling, billing accuracy, key control, safe deposit procedures, lost and found, and guest privacy standards.
• Assists with recruiting, interviewing, onboarding, training, coaching, and developing Front Office team members.
• Supports hotel leadership with special projects and initiatives as assigned.

Qualifications

• Minimum of 1-2 years of supervisory experience within Front Office, Guest Services, or Rooms Operations preferred.
• Previous experience in an upscale, lifestyle, boutique, or full-service hotel environment preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to coach, motivate, and develop team members while maintaining high service standards.
• Experience with OPERA PMS preferred.
• Proficiency with Microsoft Office applications.
• Ability to understand, speak, read, and write English fluently.
• Demonstrated organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Knowledge of the Dallas market and local attractions is a plus.
• Must possess a flexible schedule and be available to work operational shifts as needed.

Benefits

• Complimentary parking
• Complimentary colleague meals during shifts
• Medical, Dental, and Vision insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Complimentary and discounted Hyatt hotel stays worldwide
• Tuition reimbursement
• Paid parental leave
• Wellness programs
• Career growth opportunities with Hyatt

Schedule

This salaried leadership role is primarily aligned with our afternoon and evening (PM) operation, with a typical start time of 2:00 p.m. While this is the current business need, schedules may occasionally shift to support morning operations (7:00 a.m. start), weekends, holidays, or other operational priorities.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to move throughout all areas of the hotel, including guest rooms, public spaces, event venues, and back-of-house areas.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally and up to 10 pounds frequently.
• Ability to bend, stoop, kneel, reach, and climb stairs as necessary to perform job duties.
• Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
• Ability to communicate effectively in person, by phone, and through written correspondence.
• Ability to respond appropriately to emergency situations and operational needs.