Assistant Front Office Manager

Responsibilities

• Aid in managing the day-to-day operations of the Front Office.
• Effectively interact, coordinate, and communicate with team members during pre-shift meetings to ensure a seamless guest experience.
• Show expertise in all services, features, and departmental policies, and be ready to address guest inquiries promptly and accurately.
• Promote and track departmental and organizational initiatives such as upsell programs and CoralTree Delivers.
• Ensure front desk agents complete necessary checklists at the end of each shift.
• Maintain and execute departmental and hotel policies, including but not limited to relocation procedures, safe deposit box procedures, auditing, and security measures.
• Handle stressful situations calmly and professionally, fostering a sense of care and urgency towards guests.
• Follow up on guest interactions to achieve 100% guest satisfaction.
• Ensure adequate staffing levels to meet daily business demands.
• Maintain confidentiality and adhere to data protection protocols.
• Foster positive relationships with team members across all departments.
• Assist in recruiting, hiring, training, and supporting the development of new and existing team members.

Qualifications

• One year of supervisory experience in a high-volume setting preferred.
• Previous hospitality experience in a Four Diamond quality organization preferred.
• Experience with Windows, Office, and property management systems highly desirable.
• Basic English language skills, including the ability to communicate clearly and professionally in both verbal and written forms.
• Ability to perform basic arithmetic computations.
• Availability to work varied shifts and flexible schedules.
• Marriott experience and Lightspeed experience are advantageous.