Assistant Front Office Manager
About the role
The LINE is a creative community of hotels that explore neighborhoods in compelling cities through architectural interest and cultural engagement. We are seeking an Assistant Front Office Manager who embodies a passion for hospitality and an entrepreneurial spirit.
Responsibilities
- Greet every guest with a smile and maintain eye contact
- Maintain high standards of personal appearance and grooming, adhering to the proper dress code
- Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
- Supervise daily front office functions to ensure courteous and professional guest service levels
- Resolve guest complaints in a satisfactory manner
- Cook up daily group arrival/departure preparation, special requests, room assignments, and guest amenity programs
- Aid in scheduling front office staff according to forecasted business levels, when needed
- Follow up with front office staff on daily shifts and individual duties
- Provide verbal instruction and guidance compliant with the company's policies and standards
- Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit, and cash handling
- Maintain front office/lobby appearance while on duty
- Maintain proper collateral and supply inventory to support all appropriate front office activities
- Coordinate relocation of guests when necessary
- Maintain proper operation of all aspects of our Property Management System
- Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
- Participate in scheduled departmental and administrative meetings as requested
- Play an active role in recruitment, interviews, onboarding, and training
- Play an active role in your department's development and engagement
- Adhere to all standards of operations, policies, and procedures, manuals, memos, and verbal instructions
- Be familiar with all safety and emergency procedures including OSHA requirements
- Attend relevant meetings
Qualifications
A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Three (3) years related experience in hospitality or service industry preferred.
Skills
- High School diploma or general education degree (GED)
- Strong communication skills
- Collaborative spirit
- Ethical Conduct
- Computer Proficiency: Microsoft Office, Opera PMS
- Positive Attitude
- Eye for Detail
- Problem-solving abilities
Benefits
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
Pay
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
Schedule
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.