Assistant Front Office Manager
The Colonnade Hotel is an independently owned hotel near Boston's finest cultural venues and shops in the heart of Boston's historic Back Bay. This position will be responsible for supervising, managing, and overseeing the Front Office.
About the Role
As the Assistant Front Office Manager, you will be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Together with the Front Office Manager and Director of Front Office, you will help coach and support the entire front office. Your contribution will help ensure profitability, exceptional service, quality, and value to each guest throughout their stay. The AFOM also helps oversee and nurture door and bell staff, including selecting, training, and developing the team.
Responsibilities
- Oversee and nurture door and bell staff, including selecting, training, and developing the team
- Guest service and registration (check-in/check-out)
- Room inventory and availability
- Guest service standards and initiatives
- Systems use and management
- Policy and procedure implementation and enforcement
- Ensure guest expectations are exceeded through proper employee training
- Communicate effectively and graciously with Housekeeping, Engineering, Catering, and Sales to ensure groups and special functions are handled smoothly
Requirements
- Minimum of two years supervisory experience of Front Office or Guest Services management experience at a luxury hotel
- Ability to motivate Front Office to perform their best work
- Proficiency in the operation system Opera will be helpful
- Familiar with Front Office training techniques
- Understand scheduling to optimize financial performance while meeting guest needs
- Stay poised and calm under pressure
- Excellent time management skills
- Good knowledge of computers including hospitality software
- Exceptional detail in follow-up
- Create and foster a courteous, friendly, professional work environment
- Must be a self-starter with a great personality and strong skills
- Must get along well with others
Physical Requirements
- Ability to stand for long periods of time and move frequently from area to area
- Ability to bend, stoop, crouch, reach with hands and arms
- Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
- Must be able to stand or walk for an extended period or for an entire work shift in indoor environments
Schedule
Position will be required to work a varied schedule that includes evenings, nights, and weekends.
Benefits
- Competitive wages
- Comprehensive benefits for full-time employees
- An independently run, family owned iconic hotel