Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Director, Front Office by leading the Front Desk team. This role requires flexibility and open availability across all days of the week, including AM and PM shifts. Occasional overnight coverage may also be required based on operational needs.

Responsibilities

• Support the Director of Front Office in all aspects of the department
• Inspire the Front Office team to follow all service standards
• Offer professional, friendly, and engaging service while creating heartfelt experiences
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance with productivity guidelines
• Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation
• Develop supervisors and colleagues through a meaningful training program
• Aid guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures, and service standards
• Follow all safety policies

Qualifications

• Previous leadership experience required
• Previous PMS experience preferred
• Computer savvy in Microsoft Windows applications an asset
• University/College degree in a related discipline an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Skills

• None specified

Benefits

• Salary: $64,890
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Comprehensive Benefit Package which includes:
• Health, Dental, Vision, Life, Disability & AD&D insurance
• Accidental Injury Insurance
• Hospital Support
• Critical Illness Insurance
• 401K plan
• Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday

Pay

• $64,890

Schedule

• Weekdays, weekends, and holidays
• Occasional overnight coverage may be required