Assistant Front Office Manager

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis, especially the communication with Night Audit each evening/morning.
• Handle all guest complaints, maintaining a satisfactory impression in resolving any complaints.
• Be very familiar with the hotel computer system for training, maintenance, and trouble shooting.
• Complete weekly supply inventories to ensure adequate parts are available.
• Complete rate discrepancy reports and make necessary changes.
• Block/assign applicable arrivals for the following day, including V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance reports.
• Prepare credit checks daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of the company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willing to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, with ability to multi-task, detail orientation, and excellent organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.