Assistant Front Office Manager

About the Role

Assist in overseeing front office operations, including supervising front office personnel in accordance with established guest service and sustainability standards.

Potential career progression: Front Office Manager → Rooms Division Manager → Assistant General Manager.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
• Assist in development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years of hospitality-related experience, including front desk operations experience.

Benefits

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Schedule

Work schedule varies and may include working on holidays, weekends, and alternate shifts.

Work Environment

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It