Assistant Front Office Manager

About the role

As our Front Office Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

Responsibilities

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment
• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest
• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability
• Comply with all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence
• Support revenue optimization initiatives through effective room inventory management and upselling programs
• Review daily operational reports and assist with identifying trends and opportunities for improvement
• Ensure compliance with hotel accounting procedures and internal controls
• Support workplace safety initiatives and emergency response procedures
• Maintain confidentiality of guest and employee information
• Assist with investigations involving guest incidents, service concerns, or policy violations as needed

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays
• Proficiency with Property Management Systems (Opera preferred)
• Experience with Microsoft Office Suite, including Outlook, Word, Excel, and Teams
• Knowledge of hotel reservation systems, guest service platforms, and rate management practices
• Strong knowledge of hotel operations, guest service standards, and revenue management principles

Qualifications

• Bachelor's degree or equivalent experience preferred
• Minimum 2 years of hotel Front Office experience required
• Previous supervisory or leadership experience preferred

Skills

• Property Management Systems (Opera preferred)
• Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Hotel reservation systems, guest service platforms, and rate management practices
• Hotel operations, guest service standards, and revenue management principles

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Pay

Competitive salary and benefits package.

Schedule

Variety of shifts including evenings, weekends, and holidays.