Assistant Front Office Manager

Responsibilities

• Aid in managing the day-to-day operations of the Front Office.
• Effectively interact, coordinate, and communicate with team members during pre-shift meetings to ensure a seamless guest experience.
• Show expertise in all services and features, including room types, rates, and special packages, and be ready to address guest inquiries promptly and accurately.
• Promote and track departmental and organizational initiatives such as upsell programs and CoralTree Delivers.
• Ensure front desk agents complete required checklists at the end of each shift.
• Maintain and execute departmental and hotel policies, including relocation procedures, safe deposit box procedures, and security measures.
• Handle stressful situations calmly and professionally, fostering a sense of care and urgency towards guests.
• Ensure adequate staffing levels to meet daily business demands and maintain confidentiality of guest information.
• Foster positive relationships with team members across all departments through regular communication and interaction.
• Assist in recruiting, hiring, training, and supporting the development of new and existing team members.

Qualifications

• One year of supervisory experience in a high-volume setting preferred.
• Previous hospitality experience in a Four Diamond quality organization preferred.
• Experience with Windows, Office, and property management systems highly desirable.
• Ability to understand, speak, read, and write basic English.
• Effective communication and direction skills, both verbal and written.
• Basic arithmetic computation skills.
• Availability to work varied shifts and flexible schedules.
• Marriott experience preferred.
• Lightspeed experience preferred.