Assistant Front Office Manager

About the role

Assist the Front Office Manager in managing the front office operations for the hotel.

Responsibilities

• Ensure all front office team members deliver the brand promise and provide exceptional guest service.
• Assist in greeting and checking in guests.
• Ensure Front office staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Responsible for the training, coaching and discipline of the front office team.
• Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
• Assist in ensuring an accurate payroll of front office department.
• Assist with team member coaching and counseling.
• Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.
• Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Work with Housekeeping to ensure each room is prepared with appropriate amenities.
• Work with housekeeping and engineering to block rooms as necessary for maintenance.
• Adhere to hotel grooming and uniform standards.
• Perform any additional tasks requested by management.