Assistant Front Office Manager

Step into a leadership role at Oceana Santa Monica, the #1 Hotel in Los Angeles, as voted by Travel + Leisure. Following a $35-million transformation, our intimate, all-suite, oceanfront hotel continues to set the standard for refined luxury and personalized service. We are seeking a driven, service-minded Assistant Front Office Manager with luxury hotel experience to help lead our Front Office team and deliver unforgettable guest experiences. About The Role As Assistant Front Office Manager, you are a visible leader on the floor and a trusted partner to the Front Office Manager. You help oversee Front Desk and Guest Services operations while setting the tone for gracious service, operational excellence, and calm confidence, especially in moments that matter most to our guests. This role is ideal for a hospitality professional who prioritizes quality over quantity, appreciates the nuances of luxury service, and takes pride in leading small teams with high standards and genuine care. What You’ll Do Support daily Front Office and Guest Services operations in a luxury boutique hotelLead, coach, and inspire front-line team members to deliver polished, personalized serviceEnsure seamless arrivals and departures, including VIP and repeat guestsActively resolve guest concerns with empathy, discretion, and professionalismCollaborate with hotel leadership to support revenue goals, staffing needs, and service initiativesMaintain brand standards related to service delivery, appearance, safety, and complianceAssist with scheduling, onboarding, training, and ongoing team development What You Bring Minimum 2 years of experience in Front Desk, Guest Services, or Concierge roles in a four- or five-star hotelAt least 1 year of supervisory or leadership experienceA refined service style with a warm, personal approachStrong communication skills and professional presenceThe ability to balance gracious hospitality with operational disciplineComfort working in a fast-paced, guest-focused environment where details matter Schedule & Expectations Full-time hospitality schedule based on operational needs, including weekends and holidaysMust maintain a professional, guest-facing appearance in accordance with hotel dress and grooming standards Benefits & Perks Competitive medical, dental, and vision benefitsBasic life insurance401(k) with auto-enrollment after 60 daysPaid time off, including vacation, sick leave and holidays* Why Oceana Hotel Oceana Santa Monica offers a boutique environment with hands-on leadership, personalized service, and opportunities for professional growth through mentorship and excellence. If you take pride in delivering thoughtfully executed luxury hospitality, we invite you to apply. Apply today - and keep an eye on your phone and email for next steps in our interview process. New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.