Assistant Front Office Manager

About the role

Assist in overseeing front office operations to include supervising front office personal in accordance with established guest service and sustainability standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Affiliate with monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Affiliate with development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Qualifications

• HHM Hotels Benefits And Perks: Competitive wages for full time and part time opportunities, Medical, Dental and Vision Health Insurance, Paid Time Off, 401k Company Match, Daily Pay, Free Basic Life Insurance, 24/7 access to TELUS Health, a confidential work-life resource, Travel Discounts, Commuter Transit and Commuter Parking Benefits, Employee Assistance and Wellness Program, Educational/Professional Development, Referral Bonus Program.

Skills

• Strong communication skills.
• Ability to manage multiple tasks simultaneously.
• Knowledge of hospitality industry standards and regulations.
• Experience with guest relations and customer service.
• Proficiency in Microsoft Office Suite.

Benefits

• Competitive wages for full time and part time opportunities.
• Medical, Dental and Vision Health Insurance.
• Paid Time Off.
• 401k Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts.
• Commuter Transit and Commuter Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational/Professional Development.
• Referral Bonus Program.

Schedule

Work schedule varies and may include working on holidays and weekends and alternate shifts.

Pay

• Competitive wages for full time and part time opportunities.