Assistant Front Office Manager

About the Role

Assist in overseeing front office operations, including supervising front office personnel, in accordance with established guest service and sustainability standards.

Career Path

Potential progression: Front Office Manager → Rooms Division Manager → Assistant General Manager.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring performance aligns with brand standards and HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
• Assist in development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review guest correspondence and incident logs; direct staff based on information obtained.
• Ensure front office supplies and merchandise for the gift shop or market are fully stocked and inventory is maintained.
• Collaborate with the Sales office to input and maintain group resumes and group rooming lists.
• Monitor occupancy of guest room space to ensure efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years of hospitality‑related experience, including front desk operations.

Benefits

• Competitive wages for full‑time opportunities
• Medical, dental, and vision health insurance
• Paid time off
• 401(k) company match
• Daily pay
• Free basic life insurance
• 24/7 access to TELUS Health, a confidential work‑life resource
• Travel discounts
• Commuter transit and parking benefits
• Employee assistance and wellness program
• Educational and professional development opportunities
• Referral bonus program

Work Environment

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Physical demands: standing for extended periods, walking, pushing, lifting up to 25 lb, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It.