Assistant Front Office Manager

About the Role

To assure courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing profitability of guest room occupancies. To maintain a professional service and ensure that employees portray the same professionalism to all hotel guests. This is a 45-hour, overtime-eligible position.

Qualifications

• Bachelor’s degree, preferably specializing in Hospitality, Business Administration, or a related major, or equivalent experience.
• Minimum of five (5) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel, including at least two (2) or more years of Leadership experience.

Responsibilities

• Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction.
• Hire, counsel, discipline, and schedule all Front Office personnel as necessary.
• Provide orientation, training, retraining, and supervision to ensure the finest service at all times.
• Coordinate reservation functions through communication with the Reservations Manager.
• Maintain daily communications with the Sales Department to maximize room sales, ensure proper utilization and rate controls, and meet or exceed budgeted revenues.
• Coordinate all service performance procedures within the Front Office.
• Implement and maintain the effectiveness of all sales promotions and special programs that require Front Office involvement.
• Ensure that all required records and reports are completed and distributed as assigned.
• Maintain inventories for all necessary Front Office supplies.

Skills

• Strong organizational and analytical skills, with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Self-directed, motivated, and exceptional customer service and interpersonal skills.
• Ability to communicate effectively in English, both verbally and in writing; a second language is desirable.
• Experience with Microsoft Office and industry-relevant Front Office Systems, including Opera and Delphi.
• Problem-solving, reasoning, motivating, organizational, and training abilities.

Schedule

May be required to work nights, weekends, and/or holidays.