Assistant Front Desk Manager

About the role

The Assistant Guest Experience Manager (Assistant Front Office Manager) oversees the front office staff, cash control for agents, staffing needs, and guest services. This role requires overlapping responsibilities with other managers, including training, staff development, and scheduling.

Responsibilities

• Assist the Guest Experience Manager with short- and long-term planning and the management of the hotel’s Front Office operations
• Handle the daily operations of the front office team
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Maintain excellent communication with the housekeeping department
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Miraval service standards and procedures

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Minimum of one year previous front office supervisory experience preferred
• Ability to work a flexible schedule

Qualifications

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions

Benefits

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels

Pay

Details not specified

Schedule

Details not specified