Assistant Front Desk Manager

About the role

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Responsibilities

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Coach and train front office employees
• Assist and perform all tasks of front desk operations
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue strategies and practices
• Flexible shifts may include mornings, evenings, weekends, and holidays

Requirements

• Bachelor's degree in a relevant field or a combination of equivalent education and/or experience is required.
• Ability to suggestively sell.
• Previous supervisory experience, preferably a 4-5 Star/Diamond style hotel.
• Fluency in English, both verbal and non-verbal.
• Service focused personality is essential
• Prior experience working with Opera or a related system an asset
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Qualifications

• Master's degree in a relevant field or a combination of equivalent education and/or experience is preferred.
• Experience in luxury hotel management is highly desirable.

Skills

• Leadership and interpersonal strengths
• Customer service focus
• Sales and suggestive selling skills
• Team building and collaboration
• Problem-solving and decision-making abilities

Benefits

• Generous Paid Time Off
• Comprehensive Health Coverage
• 401K Plan
• Complimentary Shift Meal
• Exclusive Employee Benefit Card
• Professional Development Programs
• Career Advancement Opportunities

Pay

Competitive Total Compensation Package: Overtime eligible, Department incentive programs

Schedule

Flexible shifts may include mornings, evenings, weekends, and holidays