Assistant Front Desk Manager

Four Seasons · Teton Village, WY · 2 days ago

On-siteFull-time

Plan, organize and direct the work of the Front Desk while ensuring guest satisfaction.
Ensure the smooth registration and cashiering functions of the Front Desk.
Responsible for check-in and check-out of guests.
Assisting guests throughout their stay as a first point of contact.
Solves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Ensures billing accuracy.
Provide guests with opportunities to upgrade their initial booking to a superior room type.
Reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
Select, train, evaluate, lead, motivate, and coach all employees in the Front Desk to ensure that established cultural and core standards are met.
Oversee Front Desk Receptionist, Supervisors and Managers in Training.
Attend all Resort wide learning sessions, and operational meetings.
Represent the Front Desk and Rooms division in absence of the Front Desk Manager.
Understand and reinforce Forbes standards within Front Desk Department.

Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.
High attention to detail and customer service skills.
Candidates must have excellent personal presentation and interpersonal skills.
College degree preferably specializing in hotel/restaurant management, two to three years previous experience in a line, supervisory or assistant manager position in Rooms.
Proficient clerical and administrative skills.
Successful candidate must possess legal work authorization in the United States.
Must be fluent in English.

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