Assistant Food and Beverage Manager

About the role

Assistant Food and Beverage Manager will help operate our Chromium café and food and beverage department. Located at 200 E Highland Dr, Rochester, NY 14610. Full‑time position, five days per week including some weekends.

Responsibilities

• Manage recruitment, retention, corrective action, training, and employee morale.
• Cultivate and maintain professional relationships with employees through a positive, team‑driven effort.
• Maintain superior service levels and facilitate ongoing employee education.
• Assist with creating and implementing weekly schedules aligned to employee strengths and weaknesses.
• Delegate tasks to employees.
• Supervise staff for safety and cleanliness per Health Department regulations.
• Accommodate staff and guest requests and preferences whenever possible.
• Assist with employee evaluations following Midtown guidelines.
• Establish open, collaborative relationships with direct reports and the food & beverage team via feedback, open‑door policy, and satisfaction reviews.
• Assist in managing budgeting, inventory, accounting, payroll, and other financial matters.
• Monitor actual and projected sales to meet or exceed revenue goals and identify opportunities.
• Review and maintain daily payroll and scheduling reports/records.
• Maintain labor costs within established budgetary guidelines.
• Interact with membership frequently to ensure satisfaction and enjoyment of the dining experience and build lasting relationships.
• Seek out and use service‑related guest feedback to improve service, increase member satisfaction, increase return visits, and reduce complaints.
• Represent Midtown’s highest standards when communicating with membership and respond to complaints or inquiries timely.

Requirements

• Flexible availability, including evenings and weekends.
• Ability to stand and remain active for extended shifts (8–10 hours), including walking, bending, kneeling, reaching, and occasional climbing or balancing.

Qualifications

• 1–3 years of management experience in a high‑volume café or quick‑service environment.
• Passion for food, hospitality, and delivering a positive impact on guests’ experiences.
• Strong guest service mindset with a collaborative, “lead by example” approach.
• Ability to thrive in a fast‑paced environment with strong adaptability and problem‑solving skills.
• Reliable and accountable with a high level of professionalism.
• Proficient in basic computer applications, including MS Office (Word, Excel, PowerPoint, email, and spreadsheets).
• Ability to read, interpret, and communicate operational documents (e.g., safety guidelines, procedures, recipes) and present information clearly to team members and guests.

Benefits

• Complimentary individual Midtown club membership.
• Associate discounts, recognition programs, and professional development support.
• Medical, dental, and vision insurance (where applicable).
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Flexible Spending Accounts.
• Life, AD&D, and disability insurance.
• And more – see full benefits overview.

Pay

Compensation: Starting at $63,000 annually. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.