Assistant Food and Beverage Manager

About the role

Hyatt Hotel Canberra - A Park Hyatt Hotel is Canberra's first hotel, located in the heart of the capital. Our Heritage-listed hotel blends 1920s mystique with modern Art Deco designs, offering 252 rooms and suites that combine traditional furniture styles, garden and park views, and sleek technology.

The Assistant Food and Beverage Manager reports to the Director of Food and Beverage and partners closely with the Food and Beverage Management team. This role oversees and manages the daily operations of all food and beverage outlets and event services, ensuring smooth execution, exceptional guest service, and adherence to quality and Hyatt brand standards. It plays a key role in optimizing revenue, enhancing guest satisfaction, and maintaining operational excellence across all Food and Beverage operations.

Responsibilities

• Oversee the service aspects of hotel events, ensuring seamless execution and high-quality service.
• Ensure all food and beverage offerings meet or exceed guest expectations in terms of quality, presentation, and service.
• Drive the achievement of monthly F&B revenue targets through effective promotional activities and strategies to increase covers and average checks.
• Supervise and ensure the smooth operations of all food and beverage outlets, including Promenade Café, Tea Lounge, Speakers Corner, Lounges, in-room dining, and events.
• Develop and oversee the beverage program, including wine lists, signature cocktails, and non-alcoholic offerings, ensuring they complement the food menu and enhance the guest experience.
• Identify opportunities for service and operational improvements to enhance guest satisfaction.
• Ensure all venues are prepared for service according to defined standards.
• Lead, train, and develop the food and beverage team, including outlet assistant managers and service associates, to maintain Hyatt brand standards.

Qualifications

• A valid and current Responsible Service of Alcohol (RSA) certificate.
• Current experience in food and beverage management in a luxury hotel setting, highly regarded.
• Demonstrated ability to deliver high-quality service and effectively handle customer complaints or issues.
• Experience in overseeing daily operations, including scheduling, coordinating with other departments, and ensuring smooth service delivery.
• Strong leadership and organizational skills, with the ability to motivate and manage a diverse team.
• Experience in cost control and managing budgets.

Benefits

• Complimentary and discounted accommodation at Hyatt properties worldwide.
• Access to complimentary shift meals.
• Discounts for our Hotel gym facilities as well as all Food and Beverage outlets.
• Training and development opportunities with over 2000 online learning modules to support your career development.
• Access to our employee assistance program.
• Being part of a diverse and inclusive team, passionate about their work.

Pay

Salary of $95,000 (gross) per annum.