Assistant Facility Manager

About the role

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services, and capital planning. The Assistant Facility Manager directs maintenance team activities on basic electrical or mechanical systems to ensure uptime and compliance with best practices, while positively exemplifying BGIS values.

Responsibilities

• Program Management
  • Complete assigned projects by utilizing appropriate resources effectively and balancing client requirements with company strategies.
  • Define client project requirements and determine and facilitate the usage of internal and external resources.
  • Manage projects to successful completion by implementing project schedules and meeting or exceeding client requirements.
  • Provide ongoing updates to internal teams and clients regarding project status and progress.
  • Balance competing client production priorities and negotiate compromises among projects.
  • Ensure all projects are performed safely and in accordance with company safety policies and procedures.
  • Oversee the document management process to ensure procedures and standards are established, maintained, and performed.
  • Capture customer-impacting and non-customer-impacting events for proactive Problem/Incident Management (PIM).
  • Monitor compliance by consolidating training into a single system and producing high-level reporting.
  • Establish key performance indicators and factors for measurement and verification.
  • Diagnose and repair complex control systems malfunctions, requiring extensive knowledge of electronic or digital controls systems.
  • Test and write modifications in multiple languages of systems software.
  • Provide proposals for retrofits, upgrades, and/or enhancements to existing equipment.
• Client Relations and Communication
  • Ensure high customer and employee satisfaction while maintaining profitability.
  • Document, manage, and appropriately escalate project and customer issues and concerns.
  • Communicate with other company departments to ensure agreements are successfully managed and opportunities maximized.
  • Evaluate industry standards and coordinate potential opportunities with clients.
  • Clearly explain technical information internally and externally to customers.

Requirements

• Bachelor’s degree in business, Facilities Management, Construction Management, Engineering, or equivalent field of study or work experience.
• Minimum five years of experience in facility management or a related field.
• Five years of experience in the critical electrical industry preferred.
• Eight years of journeyman-level HVAC or electrical experience preferred.
• Demonstrated proficiency in all responsibilities of a critical facilities engineer.
• Expert knowledge of data center operations and system configurations.
• Knowledge of building infrastructure systems.
• Working knowledge of mechanical, electrical, plumbing, and life safety systems associated with the industry preferred.
• Excellent written and verbal communication skills.
• Ability to build and train teams.
• Professional affiliations preferred (e.g., 24x7, IFMA, Data Center Pulse).
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, Visio) and working knowledge of SharePoint.

Benefits

• Comprehensive benefits package including medical, dental, vision, and prescription coverage.
• Health savings account and flexible spending account (both healthcare and dependent care).
• 401(k) with company match.
• Paid Time Off and paid company holidays.
• Short-term and long-term disability.
• Life insurance.
• Employee assistance program.
• Tuition reimbursement.
• Paid parental leave.
• Gym membership discount.
• Team member referral bonus.

Pay

The compensation range for this exempt position in the US is $78,000–$80,000. A candidate’s salary offer is determined by various factors including relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.