Assistant Director, Student Success Center

About the role

The Assistant Director will serve as a leader within the Student Success Center providing additional strategic vision and direction for all student success, advising and onboarding activities.

Responsibilities

• Captures a comprehensive program of academic, advisement, career and financial aid support services for students.
• Directly supervises a team of student success advisors.
• Oversees recruitment of new NashGRAD & Flex participants, including coordination with other College offices and MNPS schools.
• Develops and implements strategies to improve retention and performance of NashGRAD & Flex students in collaboration with student success advisors and career services staff.
• Manages a caseload of students in order to identify student goals and objectives, manage academic progress and recommend appropriate referrals/opportunity programs. This includes tracking data and maintaining case notes for each assigned student.
• Advises students on-ground and virtually.
• Prepares reports for the college leadership, College Foundation, Metro Davidson City Council and other constituents as needed.
• Strategizes with faculty and other College staff as needed to improve student support services.
• Supports annual recruiting and registration activities.
• Assists with developing and implementing a variety of institutional retention activities.
• Attends campus and community meetings to provide outreach and marketing information.
• Oversees department operations in the absence of the director.

Qualifications

• Master’s degree in a related field
• Two (2) years’ experience in a higher education setting in student services and/or advising
• Prior community college work experience
• Two (2) years’ supervisory or management experience
• Prior experience overseeing student programs or services
• Knowledge, Skills And Abilities:
• Proficient in Microsoft Office applications
• Effective oral and written communication skills
• Ability to work occasional evenings and weekends

Skills

• Proficient in Microsoft Office applications
• Effective oral and written communication skills
• Ability to work occasional evenings and weekends