(FT) Director, Center for Student Success

Job Summary

The Director provides leadership for student success, advising, and retention initiatives to promote persistence, graduation, and holistic student development. This position ensures the strategic alignment of services using data, technology, and systems to address student needs.

About the Role

This position oversees the Student Affairs functions at all college campuses, including the Worthington Atlantic City and Cape May County Campuses. The Director leads and manages academic advising services, supervises staff, and collaborates with cross-functional teams to ensure alignment with the College's Strategic Plan.

Responsibilities

• Provides leadership and oversight for Advising, Retention, and Student Success initiatives college-wide
• Learns and manages academic advising services, implementing best practices and data-informed strategies to enhance student outcomes
• Oversees Student Affairs operations at the Worthington Atlantic City Campus and Cape May County Campus, ensuring alignment with institutional goals
• Supervises staff within assigned areas and makes recommendations for professional development, training, and process improvement
• Collaborates with cross-functional teams to ensure alignment of student support services with the College's Strategic Plan
• Utilizes data, technology platforms (e.g., Early Alert, CRM Advise), and analytics to assess effectiveness of student success strategies and drive improvements
• Works collaboratively with Academic Affairs, Institutional Research and ITS to lead and/or develop programs that address student success, retention and completion
• Develops and manages assigned budgets
• Works closely with college leadership to advance the college's priorities for improved persistence and completion
• Collaborates with institutional departments to ensure students are provided with essential resources including: Financial Aid, Bursar, Tutoring, Career Services and Student Engagement
• Maintains an assigned student caseload and monitors academic status
• Serves on institutional committees and community partnerships related to student success and retention
• Provides leadership and direction in the development, implementation and oversight for the Center for Student Success and related programs
• Develops and oversees outreach activities promoting retention college-wide
• Manages advising staff and recommends new advising techniques
• Oversees the development of student leadership programs
• Manages the budgets for the Center for Student Success
• Recommends appointment of personnel, supervises and evaluates staff
• Supervises, implements, assesses and trains on the use of software/technology including but not limited to Early Alert and CRM Advise
• Offers and participates in meetings and professional development opportunities to remain current in pertinent areas of Student Affairs
• Utilizes the data management system to register and manage student records
• Supports One Stop Enrollment, as needed
• Collaborates with appropriate staff to provide services related to accessibility and career services
• Manages the development of appropriate forms and materials to support all functions in the Center for Student Success
• Serves on institutional and community-based committees and boards

Requirements

• Typical Qualifications: Master's degree in Higher Education, Student Affairs, Counseling, Educational Leadership, Social Work, Education or a closely related field
• Experience: 3 – 5 years of progressively responsible experience in higher education, with demonstrated leadership in student success, advising, retention, student affairs or related areas
• Experience collaborating with faculty and campus partners to improve student outcomes
• Experience working with a culturally and ethnically diverse population, preferably in a higher education environment
• Demonstrated experience in managing budgets
• Experience managing staff or departments with 5+ staff a plus
• Experience using a learning management system

Skills

• Excellent written, verbal and interpersonal communication skills
• Strong organizational skills
• Strong skills in computer and analytical

Supplemental Information

Terms of Employment: This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location