Director of the Student Success Center

Job Responsibilities

• Oversees the College's Student Success Center.
  • Makes operational decisions related to department functions, staffing, and budget recommendations.
  • Receives, investigates, and responds to departmental concerns and service issues.
  • Fosters strong collaborative relationships with Admissions, Financial Aid, Registrar, Dual Enrollment, Student Accounts, and campus leadership.
  • Develops and implements communication strategies, including print materials, website content, and social media outreach.
  • Counsels students on program selection, academic planning, scheduling, and registration.
  • Designs and implements seminars, workshops, and student development programming.
  • Coordinates planning and systematic evaluation of assigned programs and services.
  • Facilitates development of technology-based tools to support student access and success.
  • Develops processes to align student interests, aptitude, and educational pathways.
  • Maintains databases and resources for employment opportunities, transfer options, and career planning.
  • Organizes career fairs, transfer events, and employer/college recruitment visits.
  • Aligns academic and career planning tools to support student goals and workforce readiness.
• Develops and implements retention plans for first-year and at-risk students.
  • Tracks student persistence, credit completion, and graduation outcomes.
  • Identifies barriers to student success and implement targeted interventions.
  • Implements innovative strategies to support retention and success for a diverse and growing student population.
  • Strengthens student success outcomes across the College and provides leadership to an effective college-wide retention committee.
  • Promotes engagement, academic success, and goal completion through best practices in student development.
• Oversees academic advising and student success coaching functions.
  • Manages tutoring centers, learning labs, and supplemental instruction.
  • Counsels students on program selection, academic planning, scheduling, and registration.
  • Designs and implements seminars, workshops, and student development programming.
  • Facilitates development of technology-based tools to support student access and success.
  • Develops early warning and intervention strategies for at-risk students.
  • Ensures data collection, analysis, and reporting for compliance and continuous improvement.
• Case Management, Career, and Transfer Support.
  • Leads outreach and intervention for students experiencing academic or personal challenges.
  • Connects students with counseling, financial aid, disability services, and workforce resources.
  • Serves as Compliance Officer for Title IX, Section 504, Title II, ADA, Title VI, and other regulatory compliance associated with Student Services.
  • Ensures career and transfer advising services are available to students across all campuses.
  • Develops and implements individualized coaching for job search skills, resumes, and interview preparation.
  • Leads integrated career development and employer relations programming.
  • Maintains databases and resources for employment opportunities, transfer options, and career planning.
  • Organizes career fairs, transfer events, and employer/college recruitment visits.
  • Aligns academic and career planning tools to support student goals and workforce readiness.
  • Applies student development best practices to strengthen career and transfer outcomes.

Job Functions

Student Retention and Completion - Develops and implements retention plans for first-year and at-risk students. Tracks student persistence, credit completion, and graduation outcomes. Identifies barriers to student success and implement targeted interventions. Implements innovative strategies to support retention and success for a diverse and growing student population. Designs and participates in activities that strengthen student success outcomes across the College and provides leadership to an effective college-wide retention committee. Applies best practices in student development to promote engagement, academic success, and goal completion. Ensures integration of advising and student support services across all College divisions.

Academic and Student Support Services - Oversees academic advising and student success coaching functions. Manages tutoring centers, learning labs, and supplemental instruction. Coordinates early alert systems and faculty intervention processes. Develops and evaluates advising, student support, tutoring, and retention programs. Advises students on program selection, academic planning, scheduling, and registration. Designs and implements seminars, workshops, and student development programming. Coordinates planning and systematic evaluation of assigned programs and services. Facilitates development of technology-based tools to support student access and success. Designs early warning and intervention strategies for at-risk students. Develops processes to align student interests, aptitude, and educational pathways. Ensures data collection, analysis, and reporting for compliance and continuous improvement.

Case Management, Career, and Transfer Support - Leads outreach and intervention for students experiencing academic or personal challenges. Connects students with counseling, financial aid, disability services, and workforce resources. Serves as Compliance Officer for Title IX, Section 504, Title II, ADA, Title VI, and other regulatory compliance associated with Student Services. Oversees ADA accommodations and ensures appropriate student support services are provided. Ensures career and transfer advising services are available to students across all campuses. Develops and implements individualized coaching for job search skills, resumes, and interview preparation. Leads integrated career development and employer relations programming. Maintains databases and resources for employment opportunities, transfer options, and career planning. Organizes career fairs, transfer events, and employer/college recruitment visits. Aligns academic and career planning tools to support student goals and workforce readiness. Applies student development best practices to strengthen career and transfer outcomes.

Minimum And Additional Requirements

• A Bachelor's degree and experience in student services programs.
• A valid driver's license.
• Master’s degree in counseling required, with at least five years’ experience working with a diverse student population in a higher education setting, in either advising, student development, or comprehensive career services.
• Excellent written and oral communication skills and the ability to collaborate with a wide range of internal and external stakeholders.
• Demonstrated knowledge of two-year postsecondary education, including current and emerging best practices in student success, engagement, and completion strategies and the ability to apply such knowledge to the design, implementation, and evaluation of system-level policies, procedures, initiatives, and projects.
• Initiative, strong attention to detail, effective organizational and project management skills, and the ability to lead multiple complex projects simultaneously in a fast-paced environment.
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