Assistant Director, Student Accounts

About the role

The Assistant Director of Student Accounts assists in the monitoring of all student accounts office (SAO) receivables and collections activities at Bridgewater State University (BSU). They assist in the management of all SAO functions including student billing / tuition and fee assessment, cashiering, disbursement of federal, state, and BSU financial aid and scholarship programs, and timely request of student refunds. They also monitor and manage delinquent collection balances, manage third party vendors/billings, and reconcile several SAO related financial activities.

Responsibilities

• Assists the Director and Associate Director of Student Accounts in the planning, organization and administration of all Student Account activities including advising, student billing and collection.
• Assigns and delegates work/tasks to the Student Accounts classified staff.
• Primary liaison for external collection and billing including managing all accounts placed with third party billing and/or collection agencies.
• Counsel and advise students, parents and other interest parties regarding matters involving student accounts. Serve as first line supervisor for any service related issue or complaint, particularly ensuring satisfactory resolution of problems before they are escalated to the senior administrative level.
• Oversees collection activity related to student accounts and supervises monthly accounts receivable reconciliation to ensure accuracy, integrity and timeliness of fiscal records including but not limited to: outstanding receivables, financial appeals, annual discharged uncollectable accounts and monthly reporting and analysis.
• Primary liaison for the student health insurance requirement including collaborating with the broker/plan manager for the student health insurance program (SHIP) in accordance with state regulations.
• Primary contact for military and state agencies. Oversees contracts and receivables to the University.
• Oversees remote deposit system management and daily deposit processing. Prepares daily student payment settlement and reconciliation to ensure compliance with state and federal regulation.

Requirements

This is a full-time, 12-month APA position and is subject to the terms of that union agreement. Salary Range is $85,000 - $90,000. Monday to Friday 8:45 AM to 5:00 PM, some nights, and weekends. Evening and weekend activities are sometimes required. (Staff in this role are expected to support various events including, but not limited to, MRISJ) Student employee meetings, service events and campus activities that may fall on weekends or outside business hours. Flexibility is expected, as hours may shift to accommodate evening or weekend events.)

Qualifications

• Bachelor's degree in business/accounting/finance or closely related discipline.
• Three years of experience in Student Accounts or related field.
• Strong attention to detail, analytical capability and professional judgment are required.
• Strong problem-solving and negotiation skills.
• Strong organizational and time management skills; ability to identify and set priorities and meet deadlines.

Skills

Strong attention to detail, analytical capability and professional judgment are required. Strong problem-solving and negotiation skills. Strong organizational and time management skills; ability to identify and set priorities and meet deadlines.

Benefits

N/A

Pay

Salary Range is $85,000 - $90,000

Schedule

Monday to Friday 8:45 AM to 5:00 PM, some nights, and weekends. Evening and weekend activities are sometimes required. (Staff in this role are expected to support various events including, but not limited to, MRISJ) Student employee meetings, service events and campus activities that may fall on weekends or outside business hours. Flexibility is expected, as hours may shift to accommodate evening or weekend events.)