Assistant Director of Student Accounts

Job Type: Staff – Full‑Time (Benefits Eligible) | FLSA: Non‑exempt | Hours per week: 40 | Location: Selinsgrove, PA | Closing Date: 10/11/2026

About the role

The Assistant Director, Student Accounts within the Student Financial Services (SFS) department serves as the functional lead and subject‑matter expert for system analysis, planning, design, and support of all student account management activities. This position manages the Student Account Specialist and acts as the primary advisor for students and families on all matters related to their student account, including billing configuration, tuition assessment, payment plans, loans, and financial aid.

Responsibilities

• Ensure all revenue and student charge activity is accurately accounted for within Ellucian Colleague.
• Develop, interpret, and implement policies with the Senior Director of SFS to provide efficient student account and cash management in compliance with federal and state regulations.
• Lead review and testing of Ellucian Colleague patches and upgrades; work with end users on new functionality and assess impact on existing enhancements.
• Assist IT and SFS partners (financial aid systems) with testing of new enhancements/modifications.
• Lead, manage, and train the Student Account Specialist (I) to perform billing for all student educational expenses, collaborating with Finance, Admissions, Registrar, GO, Hawk Hub, Residence Life, Campus Safety, Health Center, Library, Academic Schools, Athletics, and IT.
• Collect all student account payments, post to appropriate general ledger and subsidiary accounts receivable, perform daily reconciliations, prepare bank deposits, and deposit funds.
• Coordinate with external vendors (e.g., ROTC, VA, Vocational Rehabilitation, Heartland ECSI, international cultural ministries) for billing, statements, collections, financing fees, and payment posting.
• Partner with the GO program to ensure accurate billing for GO participants and counsel families on the billing process.
• Assist the Senior Director of SFS in developing a collections communication plan and collaborate with the Senior Technical Specialist on electronic communication campaigns.
• Oversee the Student Account Specialist’s processing of annual student 1098‑T tax forms.
• Provide cross‑functional assistance with prospective and upper‑class student financial aid applications, including receipt of materials and family support.
• Collaborate with Finance to configure billing tables, test, and manage role access within the university’s ERP.
• Oversee generation of weekly reports needed to process eligible student refunds in coordination with the Accounts Payable Specialist.
• Provide analyses related to student account receivables and assist with determination of bad‑debt allowances and other metrics.
• Oversee posting, maintenance, and reconciliation of payment‑plan contracts; evaluate and recommend changes to service providers.
• Review, post, and reconcile miscellaneous charges for student accounts in collaboration with campus partners.
• Reconcile EIIA student health insurance reports and ensure accurate billing of international and domestic student health plan charges.
• Manage collections for uncollectible accounts, submit to collection agencies, and evaluate agency performance.
• Manage placement and removal of financial holds on student accounts.
• Assist the Student Account Specialist, SFS, and campus partners with daily interactions (phone, email, visits) as needed.
• Maintain accurate and complete procedure manuals with SFS staff.
• Supervise and train SFS staff and campus partners on Ellucian Colleague billing and Nelnet Campus Commerce payment portal.
• Attend university events as needed; weekend or evening hours may be required.
• Maintain a commitment to service excellence in all internal and external interactions.
• Contact ECSI for Perkins and Institutional Loan servicing; review Perkins Loans for Government Assign.

Minimum Qualifications

• High School Diploma plus 5 years of relevant job experience; or
• Bachelor’s degree with 1 year of relevant experience; or
• Associate degree with 3 years of relevant experience.
• Experience in student financial aid or student accounts receivable is strongly preferred.

Knowledge, Skills, Abilities

• Knowledge of regulations related to student financial aid and student accounts receivable.
• Proficiency with Microsoft Office, especially Excel, Word, and Outlook.
• Excellent oral and written communication skills; ability to write clear, concise letters and emails.
• Ability to communicate effectively with students and parents in person, by phone, or via email while maintaining patience, tact, and professionalism.
• Capability to work in a fast‑paced environment, understand financial ledgers, and perform timely, accurate calculations.
• Strong organizational and prioritization skills.
• Ability to handle confidential information professionally, compliantly, and ethically.
• Analytical skills to interpret data, solve problems within established guidelines, and make recommendations.
• Willingness to work occasional evenings and weekends and attend professional conferences in student financial services.

Physical Demands

• Ability to remain stationary for extended periods.
• Operate computer, scanner, calculator, copier, fax machine, and printer.
• Frequent communication with students and families regarding tuition and financial aid inquiries.
• Occasionally lift up to ten pounds.
• Work performed in an indoor environment.