Student Accounts Assistant Director

About the role

We are a community college dedicated to serving our students. Explore our dynamic campus culture and learn more about working here.

Responsibilities

• Manage SIS systems for timely processing and posting of charges and payments.
• Ensure customer service support for students, parents, and third-parties via in-person visits, email, and phone calls.
• Assist with billing of credit and clock hour student tuition and fees, including adjustments through the appeals process.
• Supervise billing for third-party sponsorships, contract billing, HSDE, and shared programs.
• Enforce College’s payment policies and assist with dropping students for non-payment.
• Work with the Early Learning Center to bill and collect payment for pre-school students.
• Maintain College payment plans for credit and clock hour students, including setting up plans, billing, and applying late payment fees.
• Oversee collections procedures for delinquent accounts, including coordinating with third-party collections agencies and processing payments collected by the agencies.
• Prepare and distribute annual 1098-T tax forms.
• Transmit financial aid disbursements approved by the financial aid office weekly, collaborating with the Financial Aid Office to update balances and return uncashed refunds.
• Ensure compliance with federal, state, local, and College policies and regulations, including Title IV cash management rules, FERPA, and the Fair Debt Collections Practices Act (FDCPA).
• Support the registration process by participating in registration events.
• Participate in the College's annual audit process.
• Provide additional support to the Student Accounts Director as assigned.

Requirements

• Bachelor’s degree in Accounting, Business, or related field.
• 3-5 years of progressively responsible experience in a higher education Student Accounts/Bursars position, including supervisory experience.
• Knowledge of student information systems and FERPA regulations.
• Experience with financial aid refunding and Title IV compliance.
• Familiarity with higher education finance regulations and best practices.
• Excellent customer service and communication skills, both written and oral, for interacting with diverse populations.
• Strong organizational, analytical, and problem-solving skills.
• Experience with MS Office with above average skill level in Microsoft Excel.

Qualifications

• Colleague experience preferred.
• Workday experience helpful.
• Experience with higher education payment platforms such as Transact preferred.

Skills

• Customer service and communication skills.
• Organizational and analytical skills.
• MS Office proficiency, especially Excel.
• Experience with higher education payment systems.

Benefits

• Medical, dental, vision, prescription plans.
• 403B pension plan.
• Life insurance.
• Short & long-term disability.
• Generous paid time off.
• Tuition waivers and assistance.
• Cafeteria and free parking.

Pay

$55,660 to $63,407 (commensurate with experience)

Schedule

N/A