Account Director

About the role

The Account Director serves as the strategic leader and primary point of contact for a client account, overseeing all aspects of facilities management service delivery. This senior leadership role drives operational excellence, financial performance, and client satisfaction while managing a diverse team of facilities professionals.

Responsibilities

• Lead strategic planning sessions with client leadership to align facilities operations with organizational goals and develop long-term facility roadmaps
• Oversee financial performance including budget management, forecasting, and P&L responsibility while identifying cost optimization opportunities
• Direct and mentor the facilities management team including operations managers, project managers, and specialized service leads to ensure cohesive service delivery
• Conduct regular client meetings and executive briefings to review performance metrics, address concerns, and present strategic recommendations
• Manage contract compliance, scope changes, and service level agreements while identifying opportunities for service expansion and value enhancement
• Cook up crisis response and business continuity efforts, ensuring rapid resolution of critical facilities issues
• Drive operational improvements through data analysis, performance benchmarking, and implementation of best practices across the account

Requirements

• BS degree and minimum 7 years as a facilities manager in a facility comparable in size and scope OR minimum 10 years of direct experience in facilities management with a min. 5 years as a facilities manager in a facility comparable in size and scope
• Must possess current and active certification in Facility Management from an industry-recognized institution or accredited school/program
• Must have minimum of 3 years of experience with automated facility maintenance management system
• Experience must include managing a complex 24/7 operation, encompassing multiple trades and utilities with a diverse workforce