Director, Student Accounts

Summary In support of the University’s mission and objectives, the Director of Student Accounts provides strategic leadership and operational oversight for all student accounts functions, including student billing, receivables, payment administration, collections, third-party billing, compliance, customer service and related financial reporting. The position partners closely with Financial Aid, Enrollment, Registrar, Finance and Information Technology Services to ensure accurate student financial records, regulatory compliance, operational efficiency, and an exceptional student financial experience. Leadership of Student Accounts Function Develops departmental goals, performance metrics, and service standards; monitors results and implements continuous process improvements.Provides strategic leadership for all Student Accounts processes by ensuring regulatory compliance, maintaining internal controls and promoting excellent customer service.Establishes and evaluates internal controls to ensure proper segregation of duties, protection of University assets, accuracy of student accounts and compliance with University policies.Champions a student-centered service culture by identifying opportunities to simplify processes, improve communication, and enhance the overall student financial experience.Serves as the business owner for the ERP Accounts Receivable Module, including testing, configuration, workflow improvements and system optimization.Provides strategic oversight of student billing, receivables, payment administration, and account processing to ensure accuracy, operational efficiency, effective internal controls, and compliance with University policies. Develops and implements collection strategies that balance strong stewardship of University assets with exceptional customer service.Provides strategic oversight of all third-party billing programs to ensure contractual compliance, accurate billing, timely reimbursement, and effective partner relationships. Oversees the approval, processing, and compliance of student refunds in accordance with Title IV and University policies.Collaborates with Financial Aid, Enrollment, Registrar’s Office, Residence Life, PBA Card, ITS and other internal departments to ensure student account accuracy and the proper flow of information.Partners with the Business Office to ensure the timely completion of monthly and year-end processes.Manages relationships with outside collection agencies, including account placement, reconciliations, performance monitoring and recovery reporting.Directs the analysis of receivable trends, delinquency metrics, refund activity, and financial performance and recommends operational improvements.Ensures compliance with all federal, state and institutional regulations related to student accounts.Ensures departmental representation in university initiatives, orientations, enrollment events, and training programs to support student engagement and institutional objectives. Supervision and Management of Student Accounts Personnel Provides leadership and direction for the Student Accounts department. Establishes and maintains written policies and procedures for Student Accounts.Directs and supervises staff to develop and maintain a high-performance culture that values accountability, leadership and excellent service, including coaching, performance evaluations, succession planning, professional development and cross-training. Reporting and Compliance Requirements Directs the development and analysis of AR Aging, reserve analysis, collection statistics, receivable trends, and bad debt analysis.Develops and monitors key performance indicators including receivable aging, collection rates, refund processing times, payment plan participation, write-offs, and customer service metrics.Oversees annual IRS Form 1098-T and 1042-S reporting and related tax compliance.Monitors changes in federal, state, tax, and higher education regulations.Leads departmental support for annual financial statement audit.Oversees the review and approval of adjustments and correcting entries to students accounts and ensures appropriate documentation is maintained.Oversees the portions of the University catalog and website related to Student Accounts.Directs departmental communications to students, parents, and other University personnel.Cultivates partnerships with external agencies to support accurate application of payments, establishment of payment plans and monthly reconciliations.