Assistant Director of Records, Traditional Undergraduate Programs

Job Summary

Point Loma Nazarene University is seeking a collaborative and detail-oriented Assistant Director of Records to support the daily operations of the Office of Records for Traditional Undergraduate Programs.

What We're Looking For

• Passion for supporting student success through accurate, responsive, and student-centered records services
• Strong leadership skills with experience supervising and developing professional staff
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Exceptional attention to detail and commitment to data integrity
• Strong interpersonal and communication skills with the ability to build collaborative relationships across campus
• Experience improving operational processes and supporting continuous improvement initiatives
• Experience working with student information systems and academic records management
• Knowledge and experience working with a diverse population is preferred

What You'll Be Doing

• Records Operations & Team Leadership
• Provide day-to-day operational leadership for Traditional Undergraduate Records functions
• Supervise Academic Records Specialists, providing coaching, support, workload management, and performance feedback
• Supervise student employees supporting Records operations
• Assign, prioritize, and monitor departmental workflows to ensure timely, accurate service delivery
• Serve as the primary escalation point for student, faculty, and staff questions, resolving issues and coordinating more complex cases as needed
• Student Records Administration
• Support processing of student registration, cancellation, withdrawal, and leave of absence requests
• Oversee degree posting and degree conferral processes to ensure accuracy and compliance with academic requirements
• Career Services
• Career Services
• Coordinate graduation application processing, graduation clearance activities, and permission-to-graduate workflows
• Oversee grade change processing and ensure appropriate documentation and adherence to academic policies
• Career Services
• Career Services
• Career Services
• Support maintenance of the Academic Progress (degree audit) system for Traditional Undergraduate programs
• Coordinate petitions and pre-approval processes, ensuring timely review, documentation, and communication
• Faculty & Campus Support
• Serve as a primary point of contact for campus partners regarding day-to-day Records operations
• Provide training and support to faculty and staff regarding grading, registration, and Registrar Office procedures
• Serve as a primary point of contact for commencement planning and execution for Traditional Undergraduate students
• Maintain Traditional Undergraduate Registrar web content and related communications
• Collaborate with Records leadership to develop, improve, and document departmental policies, procedures, and operational practices
• Continuous Improvement
• Identify opportunities to improve workflows, service delivery, and operational efficiency
• Partner with Records leadership to support strategic initiatives and ongoing process improvements
• Perform additional duties and projects as assigned

Qualifications

• Required Qualifications
• Bachelor's degree
• Experience with Workday Student or comparable student information systems
• Strong understanding of academic records processes and student information management
• Proficiency with Google Workspace, Microsoft Word, Excel, and database systems
• Strong written and verbal communication skills
• Excellent organizational skills and ability to manage competing priorities
• Able to work independently while collaborating effectively within a team
• Strong problem-solving skills and attention to detail
• Able to maintain strict confidentiality and exercise sound judgment
• Evidence of Christian commitment and active church involvement
• Preferred Qualifications
• Progressive leadership experience within a college or university registrar's office
• Experience supervising professional staff or student employees
• Experience supporting degree audit systems and academic progress evaluation
• Knowledge of registrar operations, academic policies, and student lifecycle processes
• Experience with process improvement, documentation, and operational workflow management