Assistant Director, Student Records

About the role

The Assistant Director manages the daily operations of the Student Records department, ensuring the accuracy of student academic records while enforcing institutional, state, and federal policies.

Responsibilities

• Supervise and train Student Records staff in excellence, unity, and compassion through student records processes, and department procedures.
• Coordinate work assignments and conduct evaluations of staff performance.
• Motivate and empower staff to perform at consistently high service levels.
• Define appropriate professional goals and accountability systems for staff.
• Evaluate and update policies, processes, and procedures to ensure they are equitable and meet students where they are to ensure a student-centered experience.
• Use data to assess the impact on student outcomes across all functions.
• Lead a team who maintain a prominent level of customer satisfaction with students, prospective students, parents, college personnel and third-party partners either through WOSC interaction, phone call, virtual services, and e-mail.
• Remain informed of changes in federal, state, and institutional policies that may impact departmental and institutional procedures.
• Evaluate the effectiveness of existing policies and procedures and recommend changes to the Director of Student Records.
• Coordinate and update written policies and procedures, including those found in the college catalog, student resource guide, on the website, and on internal documents/process maps/training manuals.
• Coordinate efficient and proper dissemination of changes to stakeholders.
• Award degrees and certificates and ensure proper and efficient processing.
• Advise and educate students, prospective students, parents, and the college community regarding records processes.
• Ensure timely and accurate enrollment and degree reporting to the National Student Clearinghouse, coordinate the degree verification process and diploma processing.
• Care for the maintenance and storage of student records in accordance with government regulations.

Qualifications

• Bachelor’s Degree.
• Minimum of seven (7) years of professional work experience, with at least three (3) years of progressively responsible experience in student records, admissions, registration, enrollment services, academic administration, or a related operational function serving students.
• A minimum of one (1) year prior experience in supervision and management.
• Knowledge and understanding of student records, academic policies and procedures, and college curriculum process.
• Prior experience with developing, implementing and evaluating student services or support processes.
• Knowledge of student information software systems.
• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities.
• Firm commitment to inclusion, diversity, excellence, unity, and purpose as it relates to all functions of student records services in promoting student success and satisfaction.