Assistant Director of People Services

About the role

Arlo Hotels, an independent lifestyle hotel brand within Quadrum Hospitality Group LLC, is seeking a dynamic Assistant Director of People Services to support our New York properties. This multi-property role will oversee three Manhattan hotels and partner closely with the General Manager and Senior Vice President of People Services.

Responsibilities

• Oversee recruitment and selection for hourly and select management roles; serve as ambassador for Arlo’s recruitment and retention strategy, including ATS management.
• Lead the delivery of HR policies, practices, and programs across properties.
• Partner with the Director of Learning and Development to administer training programs (cultural training, health and safety, brand standards, and role-specific development).
• Collaborate with leadership to execute brand-wide HR initiatives: employee relations & recognition, engagement surveys, EDI initiatives, and seasonal events.
• Support General Managers and Area Director of People Services on employee concerns, progressive discipline, and policy enforcement in compliance with local and federal law.
• Assist with benefits administration, 401(k) program oversight, and competitive wage/salary reviews.
• Champion health and safety compliance, including First Aid and Safety Committee leadership.
• Maintain confidential employee files and ensure HR record integrity.
• Interpret and implement action plans from Employee Engagement Survey results; maintain open-door policy culture.
• Lead employee events, recognition programs, and celebratory initiatives; coordinate cross-property HR best practices.
• Represent Arlo Hotels as a brand ambassador, embodying Arlo Culture in all interactions.
• Stay current through conferences, professional publications, and organizational networks.
• Conduct regular property presence to build relationships, support progression, and drive retention.

Requirements

• 5+ years of Human Resources management experience in a hotel or related industry.
• Multi-property experience preferred.
• Bachelor’s degree; diploma or certificate in Human Resources Management is a plus.
• Service-focused mindset with a commitment to delivering exceptional, personalized service.
• Working knowledge across HR disciplines: benefits, compensation, training, recruitment, performance management, and employee relations.
• Familiarity with state and federal employment standards.
• Proven ability to build strong internal and external relationships.
• Excellent communication and organizational skills.

Pay

$110,000 – $115,000 per annum