Assistant Director of People Services

About the role

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members. At PSA, we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.

Responsibilities

• Develop and implement the PSA Employee Relations strategy that best supports the airline’s operations and helps each of the airline’s departments solve complex organizational challenges.

• Lead, mentor and develop the Employee Relations team members, driving performance and accountability, with a focus on developing Employee Relations team members’ investigative skills.

• Oversee and provide guidance to the People Business Partners regarding employee relations and performance-related issues, including grievance resolution, investigations, performance conversations, disciplinary decisions, and termination proceedings.

• Establish and maintain effective relationships with union and business leaders, and participate in grievance appeals, arbitrations, and negotiations.

• Overall responsibility for tracking and reporting all Employee Relations and performance-related metrics including trends in discipline, performance outcomes, and employee-related risks.

• Main point of contact for PSA in EthicsPoint. Investigate complex or high-level issues as needed or assigned.

• Works as liaison with the attorneys as needed. Reviews contract language, assists with labor relations, and makes recommendations for changes.

• Develop work instructions, and work with each department to develop, update, and apply corrective action and performance-related templates for different work groups.

• Ability to establish and maintain systems of implementation, adoption, accountability, capability, commitment, execution, and results in sustainable ways.

• Build and maintain a development program for new leaders as it pertains to effective and positive employee relations.

• Develop and implement any Employee Relations and performance-related training for PSA, as well as training needed for specific business areas.

• Own and administer the enterprise performance review cycle, including process design, timelines, communication, and execution across the organization.

• Lead and facilitate talent review and calibration processes with business leaders to ensure consistency, fairness, and alignment in talent decisions.

• Own and drive the succession planning process, including frameworks, timelines, and partnership with leadership to identify and develop critical talent pipelines.

• Own and drive the performance management guidelines, tools, and documentation to support leaders in evaluating employee performance and making talent decisions.

• Partner with business leaders, HR, and executive leadership to ensure alignment between performance outcomes, succession planning, and organizational needs.

• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Qualifications

• Bachelor's degree or equivalent industry experience.
• 7+ years of experience in human resources with a focus in employee relations, performance management, and/or talent management.
• 3+ years of supervisory experience.
• Experience in successfully resolving concerns with employees, managers, and government agencies.
• Advanced proficiency with Microsoft Office suite of products and other applicable human resource related systems.
• Excellent communication skills both verbal and written.
• Experience delivering presentations and facilitating discussions with leaders and employees, including training, talent reviews, and performance-related conversations.
• Knowledge of and experience with Federal, State, and Local labor laws and requirements.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.