Customer Service Team Member

Key Responsibilities

• Provide accurate information and directions for all customers
• Answer phones, direct calls and transfer messages
• Dispatch mall personnel via 2-way radio and email
• Know and execute Gift Card sales program
• Respond to emails from tenants, vendors, and customers
• Watch cameras, know your surroundings, report/address issues with teammates
• Assist management with administrative duties as needed

Qualifications

• High school diploma or equivalent
• Prior business telephone experience
• Excellent verbal and written communication skills
• Computer skills, specifically the ability to check/answer emails and data entry in Microsoft Excel
• The ability to follow company procedures and processes
• Must be able to pass a drug screening

Work Schedule

• Part-time positions available
• Must be willing to work nights, weekends, and holidays
• Cover weekday shifts for vacation

Compensation

$11 - $12/Hour, based on experience