Assistant Director of Operations

Full-time, exempt position reporting to the Executive Director of Facilities and Operations. Manages Operations Managers, Building Engineer, Life Support Systems Supervisor, and trade-shop supervisors and maintainers (Carpenter, Machine, Plumbing, Electrical).

About the role

Effectively, efficiently, and safely manage the staff and tasks of trade shops within the Bronx Zoo Operations Department. Provide oversight and direction to the shops working throughout the park to maintain and conduct repairs on the zoo’s buildings, exhibits, animal holding areas, office spaces, classrooms, public pathways, and grounds. Contribute to creating the best possible guest experience for visitors.

Responsibilities

• Provide leadership in directing the Operations Department’s functions throughout the Bronx Zoo in performing routine maintenance and repairs, including general construction, capital upgrades, demolition, alteration, repair, modification, and maintenance of facilities and grounds (roads, paths, fences, buildings, exhibits, equipment, pools, streams, dams, etc.), and prioritize all activities.
• Manage staff in the Operations Department to ensure trade shops operate at a consistent, efficient, and effective level in compliance with WCS policies and procedures; provide direction and training as necessary.
• Oversee the preventive maintenance program for HVAC, life support systems, electrical, and plumbing-related equipment; troubleshoot and conduct repairs with staff.
• Maintain established safety standards for Operations staff, outside contractors, vendors, zoo guests, and all WCS staff members at the Bronx Zoo.
• Ensure building systems comply with DOB and FDNY rules and regulations.
• Communicate and coordinate activities with other departments within the Bronx Zoo and the other four WCS zoos and aquarium as directed by the Director.
• Ensure compliance with WCS’s collective bargaining agreement with District Council 37 (DC 37), including monitoring performance, discipline, and adhering to rules regarding interaction among WCS management, union members, and DC 37 representatives.
• Interview and onboard new staff for the Operations Department; provide supervision, guidance, and follow-up.
• Develop project budgets, order materials, and assist the Director in preparing Capital and Operating departmental budgets; work within approved budgets.
• Work with WCS’s Environmental Compliance & Safety Specialist to ensure adherence to environmental regulations, OSHA compliance, and safety training.
• Provide all necessary written and verbal reports, updates, and analysis to the Director in a timely manner.

Requirements

• Bachelor’s degree in Construction, Engineering, or a similar related field.
• Minimum five years’ experience managing facilities maintenance and trades in a zoo, aquarium, or similar facility with multiple buildings and grounds.
• Previous experience managing staff in a union environment is preferred.
• Extensive exposure to various building trade disciplines and familiarity with building codes and OSHA safety regulations.
• Familiarity with building operations including chillers, boilers, life safety systems, electrical distribution, and HVAC building management systems.
• Excellent communication skills, leadership ability, and a commitment to team-building and positive work environments.
• Proven ability to multitask and prioritize critical work.
• Ability to work effectively with other WCS departments, outside vendors/contractors, and government agencies.
• Commitment to creating and maintaining a positive guest experience throughout the Bronx Zoo.

Pay

$135,000 - $145,000

Schedule

Monday through Friday