Assistant Director of Housing Facilities

About the role

The Assistant Director of Housing Facilities oversees all maintenance, repairs, renovations, and key activities related to housing facilities. This position serves as the main communication channel between Housing and Residence Life (HRL) and Facilities Management for all facility and grounds-related items.

Responsibilities

• Provide leadership of the residence hall, apartment, and suite system for facility management.
• Serve as the main communication channel between HRL and the Facilities Management department for all facility and grounds-related items.
• Process and track all facility maintenance requests, work orders, and purchase orders for housing-related facilities.
• Reviews health, safety, and cleanliness issues in all housing facilities, interacts with both the housing and facilities teams to facilitate corrective action.
• Conduct regular walking and driving tours of all housing facilities and grounds; facilitate the appropriate action needed to address findings.
• Submit, review, and track work orders to assure quality control and cost consistency.
• Prepare reports regarding work order completion and costs.
• Work with facilities management and housing team to ensure buildings are ready for opening, closing, and programmatic needs.
• This includes room preparation, common-area repair and cleaning, and room/apartment/suite turnover, including painting, furniture replacement, and maintenance.
• Provide subject matter expertise for facility-related topics such as facilities maintenance best practices, safety, and accommodations within the halls, suites, and apartments.
• Manage all key/lock/access control processes within housing, including access control, key ordering, lock changes, key distribution, physical key security, key/access control audits, and communications with university facilities management, locksmith shop, and university IT.
• Serve as the functional subject matter expert for the automated access control system.
• Provide troubleshooting and assist in resolving facility, IT, and related complaints routed through HRL.
• Prepare feedback for campus partners regarding customer satisfaction and quality of work in a report format each semester.
• Responsible for maintaining department vehicles and golf carts.
• Maintain an inventory of all housing assets, including vehicles, cell phones, furnishings, and equipment.
• Maintain a perpetual plan for maintenance, repair, and replacement for all assets.
• Serve as a member of the HRL leadership team.
• This responsibility may include responding to escalated calls in the evenings and on weekends in an on-call rotation.
• This responsibility will include coming to campus as needed for situations such as fire, student health emergency, and facility emergencies.
• Demonstrates an understanding of working relationships with students, faculty, staff, and community members.
• Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
• Support, promote, and develop university student enrollment and retention initiatives.
• Actively train all staff on facility management, including charge slips, responding to facility emergencies, and other facility-specific responses.
• Serve as subject matter expert for the security camera system used in the housing buildings.
• Achieve a balance between providing leadership and vision to Housing and Residence Life, assisting with central office management, and operating a university or personal vehicle safely while carrying out job responsibilities.
• Represent the department, unit and division as a member of University committees as appropriate.
• Make sure iPads are updated and working properly and trouble shoot as needed.
• Deliver posters, game items, and other things to every housing community.
• Pick up dead keys once a month and take to locksmiths.
• Repair and troubleshoot housing items if needed before IT or Facilities can get to it or if it is a quick fix.
• Help to provide leadership and vision to Housing and Residence Life.
• Aid in the recruitment, training, and retention of residence hall professional and student staff.
• Build a sense of community through programming.
• Help students learn life skills (how to clean, laundry, etc.).

Qualifications

• Bachelor's Degree
• Five years of related work experience with two years specifically in facility management, work order management, or access control.

Skills and Abilities

• Carries out responsibilities in accordance with University policies and applicable laws.
• Report directly to the Director of Housing and Residence Life.
• Use effective problem-solving and decision-making skills to find and implement solutions.
• Ability to multi-task adjusting to multiple demands, shifting priorities, and unexpected events.
• Accepting of new ideas and approaches to work.
• Support the teaching and learning process; actively work to create and support a student-centered environment.
• Provide flexible, responsive and high-quality service to all students, staff and community members, and seeks continual improvement of current practices and procedures.
• Accept responsibility and ownership for decisions, actions and outcomes.
• Use effective oral, written and electronic communication skills that promote positive relationships and results.
• Demonstrated successful experience working directly with people from diverse backgrounds, including cultural, educational, socioeconomic, and life experiences.

Benefits

A comprehensive benefit package including health care, vacation, and other benefits. For a full list of benefits, please refer to the provided link.

Pay

$55,000-$60,000. Salary commensurate with education, experience, and other requirements.

Schedule

Full-time, 12-month position.

Union Group

N/A

Term of Position

12 Month

At-Will/Just Cause

At Will