Assistant Director, Housing Operations and Projects

This is a fixed-term position with an end date of June 30, 2027.

About the role

The Assistant Director, Housing Operations & Projects serves as a primary user and administrator of the University’s student housing software (StarRez). This position is responsible for the operational integrity and workflow efficiency of graduate housing and assists with the housing lottery for 3,100+ students, placement of 1,800+ first-year students, and the academic year general housing selection process. By leveraging StarRez, the Assistant Director ensures optimal occupancy utilization and seamless integration between housing assignments, billing, and campus partner databases.

This role manages River House occupancy reporting, ensures that all graduate housing processes are integrated seamlessly into StarRez, and provides technical backing for all selection cycles, graduate and undergraduate. While serving as a technical expert for the department, this position actively collaborates with the Associate Director, Residential Operations to support special interest and non-academic term housing processes.

Responsibilities

• Administer and optimize the University’s student housing software (StarRez) to ensure operational integrity and workflow efficiency.
• Oversee graduate housing operations and assist with housing lottery processes for 3,100+ students.
• Manage placement of 1,800+ first-year students and the academic year general housing selection process.
• Ensure seamless integration between housing assignments, billing, and campus partner databases.
• Manage River House occupancy reporting and integrate graduate housing processes into StarRez.
• Provide technical support for all housing selection cycles, both graduate and undergraduate.
• Collaborate with the Associate Director, Residential Operations to support special interest and non-academic term housing processes.
• Translate complex technical processes into user-friendly instructions for students, families, and non-technical staff.
• Identify systemic bottlenecks and implement automated solutions to improve the student user journey during high-stress selection periods.
• Partner with OIT and financial teams to troubleshoot data discrepancies and billing errors.
• Use advanced proficiency in Excel (Power Query, Pivot Tables) and data visualization tools to present occupancy trends to senior leadership.

Requirements

• Bachelor’s degree required; Master’s degree preferred.
• 3 to 5 years of experience in residential life, housing assignments, systems management, or other relevant fields.
• Experience working with StarRez and/or other housing management systems required.
• Data management and analysis skills required.
• Advanced administrative experience in StarRez (including Report Fuel, Dashboards, and Portal X) is strongly preferred.

Skills

• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to exercise effective independent professional judgment.
• Ability to establish and maintain collaborative working relationships with students, student organizations, faculty, staff, and other departments.
• Strong attention to detail and accuracy, including the ability to provide clear and accurate data in a timely manner.
• Ability to relate successfully in one-on-one and group situations with individuals representing varied interests.
• Ability to manage multiple tasks and deadlines effectively.
• Working knowledge of principles, practices, and theories of student learning and development.
• Understanding of the cultural, social, and educational needs of student residential communities.
• Ability to work effectively individually and as a team member.

Benefits

For information on benefits at Brown University, visit the Brown University benefits page.

Schedule

• Full time
• 37.5 scheduled weekly hours
• Hybrid work location