Assistant Director of Housing Operations
About the role
The Assistant Director of Housing Operations serves as a member of the Housing & Residential Life leadership team and provides strategic oversight for housing operations. This position is responsible for occupancy management, housing assignments, customer service operations, housing technology systems, and student billing processes. The Assistant Director supports institutional objectives related to student success, retention, and enrollment through efficient operations, data-informed decision-making, and a commitment to service excellence.
Responsibilities
- Direct and manage housing occupancy processes to maximize utilization and support enrollment goals.
- Oversee room assignments, room selection processes, and residential meal plan administration.
- Administer housing management systems (e.g., StarRez or similar platforms) to support assignments, applications, and reporting.
- Lead housing office customer service operations, ensuring professional and responsive service delivery.
- Develop and analyze occupancy and demand reports to inform planning and decision-making.
- Career Development
- Coordinate specialized housing assignments, including group placements and Living Learning Communities (LLCs).
- Supervision & Staff Development
- Serve as a member of the departmental leadership team and contribute to strategic planning initiatives.
- Develop, implement, and enforce housing policies and procedures in accordance with university and system regulations.
- Utilize data and trends to support forecasting, occupancy planning, and long-term strategy development.
- Serve as an escalation point for complex housing concerns, complaints, and operational issues.
- Administration, Technology & Financial Operations
- Oversee housing management systems, ensuring accuracy, efficiency, and continuous process improvement.
- Manage departmental technology operations, including system administration, upgrades, licensing, and vendor coordination.
- Oversee operational processes, including move-in/move-out, early arrivals, extended stays, and break/summer housing.
- Administer and monitor housing-related billing, including room damages, billing adjustments, and appeals.
- Ensure accurate processing of room and meal plan changes in compliance with university policies.
- Covering
- Support enforcement of university residency requirements.
- Covering
- Covering
- Covering
- Leadership, Compliance & Risk Management
- Serve as a member of the departmental leadership team and contribute to strategic planning initiatives.
- Develop, implement, and enforce housing policies and procedures in accordance with university and system regulations.
- Utilize data and trends to support forecasting, occupancy planning, and long-term strategy development.
- Serve as an escalation point for complex housing concerns, complaints, and operational issues.
- Represent Housing & Residential Life on university committees and collaborative initiatives.
Qualifications
- Bachelor’s degree in higher education, business administration, student affairs, or a related field.
- Six years of in residence life, housing operations, or related area.
Skills
- Knowledge of word processing and spreadsheet applications.
- Knowledge of University housing operations.
- Ability to multitask and work cooperatively with others.
- Knowledge of university housing operations and student services.
Benefits
Salary is determined in accordance with the University’s compensation structure and will be commensurate with the candidates’ education and experience, within the assigned salary range for this position.
Pay
Salary is determined in accordance with the University’s compensation structure and will be commensurate with the candidates’ education and experience, within the assigned salary range for this position.
Schedule
Salary is determined in accordance with the University’s compensation structure and will be commensurate with the candidates’ education and experience, within the assigned salary range for this position.