Assistant Director for Housing Operations

About the role

As a member of the central management team, the Assistant Director works collaboratively to support the strategic goals of the department. This is a live-on position.

Responsibilities

• Administer university housing operations including control and management of room inventory, assignments, meal plans, billing and the accuracy of data between student housing database and the university student information system (Banner)
• Coordinate and collaborate with Enrollment Services, Card Access, Athletics and Facilities in fulfillment of duties
• Manage the Damage Billing system
• Assist with the management of associated vendor contracts
• Develop and implement the marketing plan for the department including updates to web and social media, creating and modifying video and written publications
• Supervise the Housing Operations Coordinator who also oversees summer and conference housing
• Oversee the supervision and execution of the Desk Assistant program
• Serve in the department's Central Staff on-call rotation
• Serve as system administrator for the department's software system
• Prepare rate tables and proration schedules each semester for on campus halls, off campus halls, seminary halls, and meal plans
• Provide reports as requested by VP, AVP, Res Life staff members
• Ensure data in department software system transfer to Banner and Lenel during main import and daily synchronizations
• Work in conjunction with Web Development team to set-up and oversee Housing Application and Room Selection processes in department software system and Housing Portal on PirateNet
• Oversee importing and records of information as it pertains to student and room attributes in department software system
• Ensure accuracy of housing occupancy, room inventory, and revenue projection reports
• Responsible for hiring, training and supervision of Housing Operations Coordinator
• Develop and implement comprehensive marketing strategy to maximize residence hall occupancy
• Yearly review and update of housing application by providing expectations and feedback to marketing and technology teams
• Update policy brochures, services, forms, both online and paper versions
• Integrate video software to provide demonstrations of Housing processes
• Management of Commonspot website information to be sure it is correct and up to date
• Creation of new forms and publications
• Collaborate with other university entities such as Athletics, Health Services, Mailroom, Center for Academic Success, etc to market and promote programs
• Respond to students in person and through department email account
• Serve as a resource to parents, communicating proactively and responding to inquiries
• Develop and implement individual and group Damage Billing system
• Work collaboratively with Finance to design damage billing system
• Implement and oversee damage billing system
• Participate in departmental wide initiatives such as policy development, goal implementation and strategic planning, including leadership of a departmental task team annually
• Review housing services related processes and policies and manage change
• Lead planning of the Housing Services annual calendar to align with university billing calendar
• Serve as a conduct officer for higher level Residence Life cases
• Serve on Central duty rotation
• Management of vendor contracts associated with Operations
• Other duties as assigned

Qualifications

• Master's Degree in Higher Education, Business, Info Systems or equivalent
• 1-3 years housing occupancy experience

Pay

Salary: $58,520 per year

Benefits

• Bundled medical, prescription, and vision insurance
• Dental insurance
• Life insurance
• Retirement plan