Assistant Director of Housekeeping

Description

Are you passionate about creating exceptional guest experiences through attention to detail, operational excellence, and strong team leadership? Do you thrive in a fast-paced luxury environment where cleanliness, service standards, and employee development are key to success?

About the Role

The Pfister Hotel is seeking an Assistant Director of Housekeeping to help lead our housekeeping operations, ensuring every guest room and public space reflects the elegance and impeccable standards that have defined Milwaukee's most iconic hotel for generations.

Responsibilities

• Partner with the Director of Housekeeping to lead daily department operations and ensure exceptional cleanliness and presentation standards.
• Analyze operational challenges and recommend solutions that drive efficiency, quality, and guest satisfaction.
• Aid in managing departmental budgets, inventory controls, labor expenses, and financial performance.
• Lead, coach, and support housekeeping associates to achieve departmental goals and service excellence.
• Conduct regular inspections of guest rooms, public areas, and employee spaces to ensure compliance with brand and hotel standards.
• Oversee staffing needs, scheduling, and daily work assignments.
• Promote a culture of teamwork, accountability, engagement, and continuous improvement.

Requirements

• Previous management experience in housekeeping, preferably within a luxury hotel or upscale hospitality environment.
• High school diploma required; degree in Hospitality Management or a related field preferred.
• Proven leadership skills with the ability to motivate, develop, and retain high-performing teams.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Knowledge of housekeeping operations, cleaning procedures, equipment, and chemical safety practices.
• Experience with Opera PMS or similar hotel management systems strongly preferred.

Qualifications

• Ability to maintain high standards in a fast-paced environment while delivering exceptional guest service.

Skills

• Leadership
• Problem Solving
• Communication
• Housekeeping Operations

Benefits

• Health Insurance eligible after 30 days of employment, with company-paid Life Insurance
• Competitive Pay, Early Wage Access, and Paid Time Off
• Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, Cell Phone reimbursement, and 401(k) employer match
• Complimentary, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters

Pay

$60,000 - $68,000 based on experience

Schedule

N/A