Assistant Director of Housekeeping

About the role

Assists the Director of Hotel Operations in overseeing and coordinating daily operations of the housekeeping department to ensure highest standards for cleanliness, product quality, and guest service for the hotel.

Responsibilities

• Ensures that all areas of the hotel are properly cleaned and ready for guests’ arrival.
• Anticipates and assesses guests’ needs and responds in a courteous and professional manner.
• Interfaces with appropriate hotel staff/managers to receive information regarding housekeeping needs; ensures timely response to requests.
• Interfaces with maintenance/engineering to report/recommend maintenance/repair needs.
• Monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment.
• Supervises and assists staff in housekeeping duties.
• Controls storage of lost and found items.
• Ensures housekeeping carts are well maintained.
• Inspects rooms on a daily or other scheduled basis.
• Develops, implements, and maintains deep cleaning schedules.
• Develops, implements, and monitors department budget; manages expenses within approved budget constraints.
• Prepares accurate and timely reports as required.
• Hires, trains, supervises, motivates, and develops housekeeping staff; manages schedules and workflow.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Prepares and follows up on incident and accident reports.
• Assists employees during peak periods.
• Conducts department pre-shift and monthly staff meetings.
• Performs other related duties assigned by management.

Requirements

• High school diploma or equivalent; degree in Hospitality/Business Management preferred.
• Minimum of 4 years’ experience in Housekeeping Management, with at least 4 years in a four/five-star hotel environment.
• Understanding of Housekeeping standards, operating goals and objectives, policies and procedures, projects, organization, delegation, and follow-through.
• Ability to inspire and motivate others to perform well and build a positive team spirit.
• Strong planning, organizing, and prioritization skills to meet deadlines.
• Results-oriented with a focus on quality and attention to detail.
• Ability to manage performance to improve efficiency and control costs.
• Problem-solving skills with the ability to develop alternative and innovative solutions.
• Cross-cultural sensitivity and excellent guest service orientation.
• Strong verbal and written communication skills; effective in group presentations and meetings.
• Knowledge of forecasting, budgeting, and cost control.
• Understanding of cleaning techniques, supplies, and operation of housekeeping equipment.
• Initiative, persistence, integrity, dependability, and adaptability.
• Flexibility with schedule, including holidays and weekends.
• Fluency in English; fluency in Spanish or Creole is preferable.
• Proficiency with computerized systems; prior experience with Opera PMS, REX, and HOTSOS is preferable.