Assistant Director of Housekeeping

About the role

The Assistant Director of Housekeeping supports the Director of Housekeeping in overseeing all aspects of the housekeeping department's operations, ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency are maintained. This role involves assisting with staff management, training, inventory control, and upholding brand standards while contributing to a positive and productive work environment.

Responsibilities

• Assists the Director in planning, organizing, and directing daily housekeeping operations.
• Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and adherence to established standards.
• Assists in developing and implementing standard operating procedures (SOPs) for all housekeeping activities.
• Monitors and manages guest requests and complaints related to housekeeping, ensuring prompt and effective resolution
• Collaborates with the Front Office, Engineering, and other departments to ensure seamless guest experiences and operational efficiency.
• Assists in the recruitment, onboarding, training, and ongoing development of housekeeping staff, including Room and House Attendants.
• Provides guidance, coaching, and performance feedback to team members.
• Helps foster a positive work environment, promoting teamwork and high morale.
• Assists in addressing employee relations issues and enforcing company policies.
• Aids in managing inventory of linens, cleaning supplies, guest room amenities, and equipment.
• Assists with ordering and receiving supplies, ensuring proper stock levels and minimizing waste.
• Helps monitor and control departmental expenses in line with budget guidelines.
• Ident