Assistant Director of Enrollment Systems (Enrollment Specialist - HEa) - Admissions Office

About the role

The Assistant Director of Enrollment Systems assists the Admissions Office with the day‑to‑day administration and effective use of technology infrastructure supporting enrollment management at The City College of New York. Reporting to the Senior Associate Director of Admissions, the role supports maintenance and optimization of systems used for recruitment, admissions processing, student onboarding, and enrollment communications. The position collaborates with campus partners—including Information Technology, Institutional Research, Student Affairs, and Academic Affairs—to ensure effective use of enrollment systems and adherence to data governance, operational, and institutional standards. Core technologies include Slate CRM and the university student information system, CUNYfirst, supporting the student lifecycle from prospect engagement through admissions and matriculation.

Responsibilities

• Assist the Associate Director and senior enrollment leadership in implementing and maintaining communication plans that promote CCNY to prospective students.
• Develop and maintain training resources such as codebooks, user guides, reference materials, and other documentation.
• Provide training and technical assistance to new and existing users as needed.
• Provide day‑to‑day support for campus use of Slate CRM and CUNYfirst to facilitate recruitment, admissions, onboarding, and enrollment communications across Enrollment Management, Student Affairs, Academic Affairs, and administrative offices.
• Support the Associate Director and other enrollment systems staff in maintaining system workflows, processes, and automation used for recruitment, admissions operations, and student onboarding.
• Work with Institutional Research and Information Technology to develop and maintain reports, dashboards, and analytics tools used to monitor recruitment and admissions activities.
• Perform routine data imports, exports, updates, and reporting processes in accordance with established procedures and data standards.
• Review enrollment system processes and workflows, identifying opportunities for improvement and bringing them to the attention of the Director or appropriate supervisor.
• Assist with the development, testing, and maintenance of scripts, automation tools, and other system enhancements designed to reduce manual processes and improve operational efficiency.
• Provide system support to units across Enrollment Management—including recruitment, admissions operations, student onboarding, and communications—to address operational needs.
• Monitor system‑related issues and user requests, provide troubleshooting and assistance, and escalate complex technical or operational issues to the appropriate staff or campus partner.
• Assist with testing system updates, new functionality, integrations, and communications prior to implementation.
• Perform related duties as assigned.

Qualifications

• Bachelor’s degree.
• Four (4) years of related experience in enrollment management, admissions systems administration, higher‑education technology, or a related field.

Preferred Qualifications

• Experience supporting CRM platforms or enterprise systems used in admissions or student services.
• Experience with data management, reporting tools, and analytics in support of enrollment operations.
• Master’s degree in higher education administration, information systems, data analytics, or a related field.
• Experience supporting Slate CRM in an admissions or recruitment environment.
• Experience with system integrations, automation tools, and process optimization.
• Knowledge of enrollment marketing technologies, digital engagement tools, and student communication platforms.
• Strong analytical, project management, and cross‑functional collaboration skills.

Compensation and Benefits

• Salary range: $85,556 – $94,017 (commensurate with education and experience).
• CUNY’s benefits package includes health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off.
• Access to extensive academic, arts, and athletic programs on CUNY campuses and participation in a diverse academic community in New York City.

Job Type: Full‑Time