Enrollment Specialist/Secretary

About the Role

The Enrollment Specialist/Secretary is responsible for the organization and coordination of office operations, procedures, and resources to facilitate organizational effectiveness and efficiency. This role supports recruitment and successful enrollment of students.

Responsibilities

• Customer Relations
  • Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information, and address complaints.
  • Efficiently and effectively handles customer inquiries and complaints.
  • Maintains a safe and secure working environment.
  • Establishes a presence in the community for outreach and recruiting purposes.
  • Provides enrollment counseling for incoming students and families.
  • Establishes a rapport with local and regional high schools and/or colleges.
  • Participates in local community events to increase community awareness of the school and recruit enrollment.
• Administrative
  • Designs, implements, and maintains filing systems.
  • Establishes and monitors procedures for record keeping.
  • Ensures security, integrity, and confidentiality of data.
  • Designs and implements office policies and procedures.
  • Maintains office supplies inventory.
  • Demonstrates dedication, commitment, good character, honesty, integrity, and professionalism.
  • Understands, abides by, and implements the policies, directives, and guidelines set forth by the management company.
  • Performs other related duties as assigned.

Qualifications

• Passion for improving educational opportunities for urban students and for building a strong, mission-driven organization.
• Commitment to continued personal and professional growth, and alignment with the company’s mission, vision, and growth.
• Knowledgeable of clerical practices and procedures.
• Excellent communication and strong interpersonal skills.
• Exceptional organizational and planning skills.
• Exceptional work and time management.
• Attention to detail and high level of accuracy.
• Ability to take initiative and be flexible.
• Proficiency in the use of technology.

Education and Experience

• Education Preferred: High school diploma or equivalent.
• Experience Preferred: 1–3 years of office experience and proven experience working with customers. Supervisory experience is a plus.

Working Conditions

This job is performed in a generally clean and healthy environment. May work with challenging students at times.

Physical Requirements

The usual and customary methods of performing the job’s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity. Reasonable accommodations can be made for qualified employees with disabilities who can perform the essential functions of the job, provided there is no undue hardship on the organization or other employees.

Supervision

Occasional, minimal guidance is provided; follows established work methods. This role does not have direct reports.