Assistant Director, IT Operations

About the role

Pitt Digital is seeking an Assistant Director, IT Operations to lead the systems engineering and operations organization responsible for the infrastructure the University runs on — data center & server hosting, virtualization, enterprise storage, backup & recovery, patching & platform lifecycle, identity & login services, 24x7x365 monitoring operations. Together with the Operations network team, the systems & operations team is responsible for the infrastructure that supports the Oakland & Regional Campuses, services that support on premise & cloud systems for the enterprise, University schools & departments. Successful candidate brings operational discipline to keep a large production environment healthy & technical credibility to lead senior engineers through significant change.

Responsibilities

• Supports the technology department and ensures systems are functional and adhere to all standards.
• Enlists vision to determine technological opportunities.
• Supervises departmental projects; assists in budgetary matters.
• Works with PC-related hardware equipment, software applications, and telephony/video conferencing systems.
• Provides written and verbal communication.
• Maintains interpersonal relations.
• Analyzes and organizes information.
• Plans projects and leads project teams.
• Applies proficient knowledge of IT and networking.
• Supervises employees.

Requirements

• Five years of progressively responsible experience in enterprise infrastructure or IT operations.
• Demonstrated supervisory or team leadership experience.
• Hands-on experience administering enterprise Windows Server and/or Linux environments at scale.
• Working knowledge of enterprise virtualization, backup & recovery, patch management, and infrastructure monitoring practices.
• Demonstrated experience with formal change management and incident management processes in a production environment.

Preferred Qualifications

• Experience leading a team of managers or senior technical staff in a multi-service operations organization.
• Public cloud delivery (AWS, Azure, or Google Cloud) in a hybrid enterprise environment supporting research computing, high-performance computing, or secure research enclaves subject to sponsor security requirements.
• Experience in higher education or academic medical environments, including support for restricted data classifications such