Assistant Director, IT Operations

About the role

This position ensures maximum value from applications and aligns with Application Management standards. It involves leading teams on projects to improve process performance and deliver superior service to bank customers. The role can be performed remotely within the bank's operational area.

Responsibilities

• Customer Service/Support and Quality: Provide quality application support to internal customers on all digital systems.
• Quality Assurance: Own and manage end-user requests using the established work order management system to ensure service transparency.
• Service Availability/Integrity: Ensure maximum system uptime and escalate issues internally or to vendors as needed.
• Data Integrity: Maintain data integrity and assist in ensuring it is maintained.
• Technical Support: Keep applications current with vendor releases, patches, and other requirements, and manage interfaces and daily production activities.
• Compliance: Ensure systems comply with business, audit, and regulatory needs, and manage application Central Control Records.
• Risk Management: Manage and maintain disaster recovery plans and identify risks and opportunities for senior management.
• Security: Secure customer data, administer application-level security, and manage role definitions and processes.
• Training: Ensure knowledge bases are up-to-date and staff is cross-trained, maintaining procedures in documented form.
• Efficiency/Effectiveness: Guarantee systems operate at peak efficiency and utilize features fully, seeking ways to improve efficiency and effectiveness.
• Strategic Planning: Assess current state, opportunities, and recommend enhancements to increase application value, and evaluate solutions for strategic fit.

Requirements

• High school diploma or equivalent (GED).
• Over five (5) years of related management experience.
• Prior experience in a similar role at a financial institution, including merger/acquisition integration activities, is a plus.
• Bachelor’s degree in business, technology, or related field is preferred.

Qualifications

• Strong leadership and management skills.
• Experience with digital systems and application management.
• Excellent communication and problem-solving abilities.
• Knowledge of regulatory compliance and data security best practices.

Skills

• Project management.
• Customer service and support.
• Technical troubleshooting and application management.
• Leadership and team management.
• Compliance and risk management.
• Information security and data protection.
• Training and development.
• Strategic planning and analysis.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Plan.
• Health Savings and Flexible Spending Accounts.
• Vacation/Sick Time.
• Paid Holidays.
• Paid Parental Leave.
• Tuition Reimbursement.

Pay

Base pay plus bonuses.

Schedule

The role can be performed remotely within the bank's operational area.

Company Information

First Merchants is dedicated to enhancing financial wellness in diverse communities and fostering a culture of inclusion and belonging. The company offers competitive benefits, including medical, dental, vision insurance, 401(k), health savings accounts, paid time off, parental leave, and tuition reimbursement. For more information, visit our website or apply today!