Assistant Director, IT Operations

About the role

Pitt Digital is seeking an Assistant Director, IT Operations to lead the systems engineering and operations organization responsible for the infrastructure the University runs on — data center & server hosting, virtualization, enterprise storage, backup & recovery, patching & platform lifecycle, identity & login services, 24x7x365 monitoring operations. Together with the Operations network team, the systems & operations team is responsible for the infrastructure that supports the Oakland & Regional Campuses, services that support on-premise & cloud systems for the enterprise, University schools & departments.

What you'll bring

Successful candidate brings operational discipline to keep a large production environment healthy & technical credibility to lead senior engineers through significant change.

Responsibilities

• Support the technology department and ensure systems are functional and adhere to all standards
• Enlist vision to determine technological opportunities
• Supervise departmental projects; assist in budgetary matters
• Working with PC related hardware equipment, software applications and telephony video conferencing systems
• Written and verbal communication, interpersonal relations
• Analyzing and organizing information
• Project planning and leading project teams
• Proficient knowledge of IT and networking
• Supervision of employees

Required qualifications

• Five years of progressively responsible experience in enterprise infrastructure or IT operations
• Demonstrated supervisory or team leadership experience
• Hands-on experience administering enterprise Windows Server &/or Linux environments at scale
• Working knowledge of enterprise virtualization, backup & recovery, patch management, & infrastructure monitoring practices
• Demonstrated experience with formal change management and incident management processes in a production environment

Preferred qualifications

• Leading a team of managers or senior technical staff in a multi-service operations organization
• Public cloud delivery (AWS, Azure, or Google Cloud) in a hybrid enterprise environment
• Supporting research computing, high-performance computing, or secure research enclaves subject to sponsor security requirements
• Higher ed or academic medical environments, including support for restricted data classifications: HIPAA, GLBA, FERPA, PII, controlled unclassified information
• Managing 24x7 operations or network operations center, including shift coverage & Tier 1 escalation models
• Managed service provider transitions & ongoing vendor performance oversight
• ITSM tooling & practices (TeamDynamix or comparable) and ITIL-aligned service management

Benefits

• Robust retirement savings plan with 100% employer match, 150% after vesting
• 11 paid holidays
• Paid vacation, sick, and personal time
• Additional winter recess paid time off
• Paid parental leave
• Above-average employer contribution toward medical, prescription drug, dental, vision, life, and more
• Education benefits for staff, spouses/partners, dependents
• Student loan assistance
• Free transit pass

Schedule & work arrangement

• M-F business hours EST
• Evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes
• Will be responsible for manning an escalation/on-call phone number
• Hybrid: Combination of On-Campus and Remote work as determined by the department

Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh—ranked by Forbes among Amazon, CDW, Cisco Systems, Google, LinkedIn, and Microsoft as one of "America's Best Large Employers."

Assignment Category: Full-time regular
Job Classification: Staff.Assistant Director - Information Technology
Job Family: Information Technology
Job Sub Family: Systems Administration
Campus: Pittsburgh
Minimum Education Level Required: Bachelor's Degree
Minimum Years of Experience Required: 5
Combination of education and relevant experience will be considered in lieu of education and/or experience requirement.

For position finalists, employment with the University will require successful completion of a background check. The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

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