Assistant Director for Occupancy Management

About the role

In Virginia Tech’s Division of Student Affairs, the Assistant Director for Housing Services and Occupancy Management supports students and families by providing excellent customer service and responsive communications relating to contracting, assignments, and billing for on‑campus housing. Reporting to the Associate Director for Housing Services, this is a regular twelve‑month, 100% administrative professional appointment based in Blacksburg, VA.

Responsibilities

• Oversee processes by which students sign their housing contracts.
• Manage room selection and assignment procedures.
• Handle administrative tasks required to help students make the most of their housing opportunities.
• Ensure timely and accurate communications regarding contracting, assignments, and billing.

Requirements

• Master’s degree and/or equivalent experience in Computer Science, Public Administration, Finance, Business Management, Student Affairs, or a related field.
• Previous experience in housing administration, residential property management, or a related field.
• Proficiency in Microsoft Office Suite and housing software systems.
• Excellent organizational skills with high attention to detail.
• Strong customer‑service skills when working with diverse populations.
• Successful candidate will be required to have a criminal conviction check as well as a driving check with a safe driving record.

Preferred Qualifications

• Prior experience with StarRez housing software.
• Prior experience with SQL language and database management.

Skills

• Microsoft Office Suite proficiency.
• Experience with housing software systems (e.g., StarRez).
• Strong organizational and detail‑oriented abilities.
• Effective customer service and communication skills.
• Ability to work with diverse populations.

Benefits

• Health insurance.
• Paid leave.
• Retirement plans.
• Tuition assistance.
• Virginia Tech discounts.
• Other comprehensive benefits.

Pay

Base compensation package between $50,000 and $56,000 per year, commensurate with experience.

Schedule

• Regular twelve‑month, 100% administrative professional appointment.
• Hours per week: 40.
• Overtime status: Exempt (not eligible for overtime).
• Review date: November 1, 2026.