Associate Director, Occupancy Management

Kennesaw State University is one of the 50 largest public institutions in the country, offering more than 190 undergraduate, graduate, and doctoral degrees to over 50,000 students. With campuses in Kennesaw and Marietta, Georgia, KSU empowers students to become thought leaders, lifelong learners, and informed global citizens through high-impact research, Division I athletics, and a vibrant, inclusive culture.

About the Role

Provides strategic and operational leadership for occupancy management and housing assignments within Housing and Residence Life. Oversees occupancy planning, housing assignment processes, housing systems, and staff to ensure effective residential operations and a positive student experience. Directs occupancy forecasting, applications, assignments, waitlist administration, billing coordination, and key operational transitions. Leverages data, reporting, and process improvement initiatives to maximize housing utilization and enhance service delivery and operational effectiveness.

Responsibilities

• Supports the Director of Housing & Residence Life Operations in developing and implementing departmental occupancy management strategies and operational priorities
• Supervises Housing Coordinators and the Operations Analyst, including staff development, performance management, coaching, and ongoing training
• Oversees housing assignment processes including applications, room selection, room changes, waitlists, cancellations, and check-in/check-out procedures
• Ensures effective administration, configuration, testing, and operational integrity of housing management systems and related technologies
• Monitors occupancy trends, assignment data, and reporting metrics to support data-informed decision-making and occupancy optimization
• Oversees occupancy-related billing processes, including housing charges, cancellation fees, pro-rated billing, and reconciliation coordination with campus partners
• Ensures compliance with housing eligibility requirements, University policies, housing license agreements, and applicable regulatory standards
• Collaborates with Residence Life, Facilities, Operations, Enrollment Management, and other campus partners to support operational readiness and student success initiatives
• Supports the planning and execution of large-scale operational processes, including move-in, move-out, room turnover, and transition periods
• Assists with emergency response coordination and occupancy-related operational decision-making during critical incidents or campus disruptions
• Provides leadership for occupancy-related customer service practices and assists in resolving complex or escalated student and family concerns
• Serves as a subject matter expert for occupancy management policies, procedures, and system functionality
• Reviews operational processes to identify risks, inefficiencies, and opportunities for continuous improvement and enhanced service delivery
• Develops reports, assessments, and recommendations related to occupancy performance, assignment trends, and operational outcomes

Requirements

• Bachelor's degree from an accredited institution of higher education in Higher Education, Student Affairs, Education Administration, or a related field
• Five (5) years of progressively responsible experience in Housing and Residence Life or a related Student Affairs functional area
• Current, valid, and unrestricted driver's license

Preferred Qualifications

• Advanced degree from an accredited institution of higher education in a related field
• Extensive experience with housing management systems (e.g., StarRez)
• Strong background in occupancy planning, assignments, and housing operations
• Experience working in a large, multi-facility or multi-campus residential environment
• Previous experience supervising professional staff

Skills

• Demonstrated ability to lead through change and manage complex operational processes
• Ability to be present on campus during non-business hours depending on operational needs, emergencies, or major departmental processes
• Ability to manage multiple priorities, operational deadlines, and competing demands in a fast-paced environment
• Ability to analyze occupancy data, trends, and operational reports to support strategic decision-making
• Ability to supervise, coach, and develop professional staff while fostering collaboration and accountability
• Ability to provide exceptional customer service and effectively resolve complex or escalated concerns
• Proficient with Microsoft Office Suite and housing management software
• Excellent interpersonal, communication (written and verbal), organizational, time management, problem-solving, and presentation skills
• Strong attention to detail and follow-up skills
• Skilled in relationship building with students, families, faculty, staff, campus partners, and external stakeholders

Benefits

• Medical, Dental, and Vision coverage
• 13 paid holidays
• Vacation and generous retirement plans
• Tuition waiver
• Wellness options

Pay

The budgeted salary range is $73,160 - $87,000. Offers are based on relevant experience.